AKSHAY TOMAR +919810307721 akshaytomar87@gmail.com
Managed travel-related customer interactions and backend operations, ensuring seamless booking support, query resolution, and service delivery. Focused on delivering end-to-end travel assistance while maintaining high customer satisfaction and operational accuracy.
Customer Support & Booking Assistance
Handled customer queries related to travel bookings, packages, and services
Assisted with reservations, modifications, and cancellations
Travel Operations Execution
Coordinated bookings for flights, hotels, and travel packages
Ensured accuracy in itinerary planning and confirmations
Client Coordination
Communicated with customers for requirements, updates, and issue resolution
Ensured timely responses and service delivery
Process & Documentation
Maintained booking records and transaction details
Ensured compliance with company policies and travel guidelines
Issue Resolution & Escalations
Handled customer complaints and service issues
Coordinated with internal teams and vendors for quick resolution
Delivered consistent customer support across travel operations
Reduced booking errors through attention to detail and process adherence
Improved turnaround time for customer queries and requests
Travel Operations | Customer Service | Booking Management | Itinerary Planning | Client Handling | Problem Resolution
Enabled smooth travel service delivery by ensuring accurate bookings, responsive customer support, and efficient coordination, contributing to improved customer experience and operational reliability.