CheckIn Vacations

Role Summary

Managed travel-related customer interactions and backend operations, ensuring seamless booking support, query resolution, and service delivery. Focused on delivering end-to-end travel assistance while maintaining high customer satisfaction and operational accuracy.

Key Responsibilities

Customer Support & Booking Assistance

• Handled customer queries related to travel bookings, packages, and services

• Assisted with reservations, modifications, and cancellations

Travel Operations Execution

• Coordinated bookings for flights, hotels, and travel packages

• Ensured accuracy in itinerary planning and confirmations

Client Coordination

• Communicated with customers for requirements, updates, and issue resolution

• Ensured timely responses and service delivery

Process & Documentation

• Maintained booking records and transaction details

• Ensured compliance with company policies and travel guidelines

Issue Resolution & Escalations

• Handled customer complaints and service issues

• Coordinated with internal teams and vendors for quick resolution

Key Achievements

• Delivered consistent customer support across travel operations

• Reduced booking errors through attention to detail and process adherence

• Improved turnaround time for customer queries and requests

Skills & Competencies

Travel Operations | Customer Service | Booking Management | Itinerary Planning | Client Handling | Problem Resolution

Business Impact

Enabled smooth travel service delivery by ensuring accurate bookings, responsive customer support, and efficient coordination, contributing to improved customer experience and operational reliability.