Isango India Pvt. Ltd.

Role Summary

Delivered customer support and operational assistance for global travel services at Isango India Pvt. Ltd.. Managed international travel queries, bookings, and content support, ensuring seamless service delivery and customer satisfaction.

Key Responsibilities

Customer Support & Query Handling

• Handled inbound and outbound customer interactions for travel services

• Resolved queries related to bookings, itineraries, and services

Travel Operations & Booking Support

• Assisted in reservations for tours, activities, and travel packages

• Ensured accuracy in booking details and confirmations

Content & Product Support

• Worked on travel content, descriptions, and service listings

• Ensured updated and accurate information across platforms

Client Communication & Coordination

• Coordinated with customers and internal teams for service delivery

• Managed follow-ups and ensured timely responses

Process Execution & Documentation

• Maintained booking records and operational data

• Followed SOPs for service quality and compliance

Key Achievements

• Delivered consistent support for international travel operations

• Improved response time and service efficiency

• Maintained accuracy in bookings and content management

Skills & Competencies

Travel Operations | Customer Service | Booking Management | Content Support | Communication | Coordination

Business Impact

Enhanced global travel service delivery by ensuring accurate bookings, responsive customer support, and well-managed content, contributing to improved customer experience and operational reliability.