Carlson Wagonlit Travel India Pvt. Ltd.

Role Summary

Managed corporate travel operations for business clients at Carlson Wagonlit Travel India Pvt. Ltd., focusing on ticketing, refunds, exchanges, and client servicing. Ensured accurate processing and high service standards in a B2B travel environment.

Key Responsibilities

Corporate Travel Servicing

• Handled travel requests for corporate clients including bookings and modifications

• Provided itinerary support and travel-related assistance

Refunds & Exchanges

• Processed ticket refunds, cancellations, and reissues

• Ensured compliance with airline policies and fare rules

Agent Debit Memo (ADM) Handling

• Investigated and resolved ADMs with airlines

• Coordinated for dispute resolution and reconciliation

Customer & Partner Coordination

• Interacted with business clients and internal teams

• Ensured timely communication and service delivery

System & Process Compliance

• Worked on GDS platforms for reservations and ticketing

• Maintained data accuracy and adherence to SOPs

Key Achievements

• Ensured accuracy in complex refund and exchange processes

• Reduced discrepancies in ADM handling through effective coordination

• Maintained high service standards in corporate travel servicing

Skills & Competencies

Corporate Travel | Ticketing & Reservations | Refunds & Exchanges | GDS Systems | ADM Handling | Client Servicing

Business Impact

Supported corporate travel efficiency by ensuring accurate ticketing, effective issue resolution, and seamless coordination with clients and airline partners, contributing to operational reliability and client satisfaction.