AKSHAY TOMAR +919810307721 akshaytomar87@gmail.com
Managed end-to-end hotel operations covering front desk management, housekeeping supervision, and guest service delivery under the OYO network. Ensured seamless coordination between departments to maintain service standards, occupancy readiness, and customer satisfaction.
Front Desk Operations
Managed guest check-in/check-out processes and reservations
Handled walk-ins, bookings, and customer queries
Maintained guest records and billing coordination
Housekeeping Supervision
Oversaw room cleaning, inspection, and readiness for occupancy
Ensured hygiene standards across rooms and common areas
Managed linen, supplies, and housekeeping inventory
Hotel Operations Management
Coordinated between front office, housekeeping, and maintenance
Ensured smooth day-to-day functioning of the property
Monitored occupancy status and room allocation
Guest Experience & Issue Resolution
Addressed guest concerns and ensured quick resolution
Maintained service quality aligned with hospitality standards
Team Management
Supervised staff, assigned duties, and monitored performance
Ensured discipline, efficiency, and adherence to SOPs
Maintained high room readiness and efficient turnaround time
Improved guest satisfaction through prompt service handling
Ensured operational consistency across departments
Hotel Operations | Front Office Management | Housekeeping Supervision | Guest Handling | Team Leadership | Inventory Control
Delivered integrated hotel operations by aligning front desk efficiency with housekeeping execution, ensuring high occupancy readiness, improved guest experience, and consistent service delivery within a branded hospitality environment.