Hotel Premium Rooms (OYO)

Role Summary

Managed end-to-end hotel operations covering front desk management, housekeeping supervision, and guest service delivery under the OYO network. Ensured seamless coordination between departments to maintain service standards, occupancy readiness, and customer satisfaction.

Key Responsibilities

Front Desk Operations

• Managed guest check-in/check-out processes and reservations

• Handled walk-ins, bookings, and customer queries

• Maintained guest records and billing coordination

Housekeeping Supervision

• Oversaw room cleaning, inspection, and readiness for occupancy

• Ensured hygiene standards across rooms and common areas

• Managed linen, supplies, and housekeeping inventory

Hotel Operations Management

• Coordinated between front office, housekeeping, and maintenance

• Ensured smooth day-to-day functioning of the property

• Monitored occupancy status and room allocation

Guest Experience & Issue Resolution

• Addressed guest concerns and ensured quick resolution

• Maintained service quality aligned with hospitality standards

Team Management

• Supervised staff, assigned duties, and monitored performance

• Ensured discipline, efficiency, and adherence to SOPs

Key Achievements

• Maintained high room readiness and efficient turnaround time

• Improved guest satisfaction through prompt service handling

• Ensured operational consistency across departments

Skills & Competencies

Hotel Operations | Front Office Management | Housekeeping Supervision | Guest Handling | Team Leadership | Inventory Control

Business Impact

Delivered integrated hotel operations by aligning front desk efficiency with housekeeping execution, ensuring high occupancy readiness, improved guest experience, and consistent service delivery within a branded hospitality environment.