Training Schedule
Training Schedule
Embedded Files
Day 1: Orientation
Day 1: Orientation
Orientation
Company History
Concepts
801 Chophouse
801 Fish
801 Local
Owners
Store Specific Information
Day 2:
Day 2:
HOST Stand / Open Table:
HOST Stand / Open Table:
How do you answer the phone?
How do I make a reservation
Update tables
Modify existing reservations
Where don’t we take reservations
Private Dining Overview:
Private Dining Overview:
PDR Manager
Inquiries
Form
Where are the blank ones kept
How to fill out
Where to bring complete inquiries
Rooms & Capacities
Staffing Guidelines for Private Dining
PDR Menus
Tables:
Tables:
Study Table numbers
Seat numbers
Server Approach Points
Day 3:
Day 3:
Day 4:
Day 4:
Day 5:
Day 5:
Day 6:
Day 6:
Day 7:
Day 7:
Day 8:
Day 8:
Day 9:
Day 9:
Day 10:
Day 10:
THE SPIEL
This is usually the information you provide after your initial greet and the guest has settled a moment
Think about the spiel as a tinder profile for the food and restaurant. We aren’t sharing life stories (yet)
Relax, know and be genuine when sharing information.
We are the only 801 Fish in Denver so the first few weeks or months many guests will be first time guests
Finally, make sure the guest is engaged in what you are sharing.
BULLET POINTS TO SHARE:
Familiarize them with 801 (Perhaps ask: Are you familiar with 801?)
Family owned and operated
Jimmy and Jamie Lynch
Let them know where we are currently
3 concepts – Chophouse, Local & Fish – with this Fish being our newest store
What are we about
Prime Fish and Seafood Dining experience(meaning the statements below)
Global
Freshest Fare
Boat to Table in 36 hours
Notable Vendors
The Menu:
o Freshest selections, Changing Often
o Use the menu as a map
o Dishes are shared plates
o Caviar selections and On Ice
90 minutes fish to tin
Multiple East and West Fresh Daily
The Champagne and wine selections/pairings
o Hot Apps, Salads
o Mains are composed plates
o Menu can be enjoyed in many ways
The Service:
o Served as ready
o Exception: Mains can be coursed
• Offer to answer questions
• Give the space and time to decide
Day 8:
Day 8:
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