Operations Technician 🧑‍🔧

Assist the Operations Manager for any help they need

Issue certificates during off hours per agency standards and processes

Complete quality assurance reports accurately and timely 

Helping the team maintaining clean data with high integrity standards

Ensuring that call recordings are being saved and downloads from TEAMup are running smoothly. 

Continue Training with APP and TotalCSR and new training the agency offers

Onboarding and offboarding users

Help the agency with marketing efforts on social media, making case studies, and writing blog posts with ChatGPT

Failure to reach and maintain the KPIs below can cause reduced bonus, bonus eligibility, and/or reduced commissions. Please always communicate with your team lead. 

All KPIs and Goals will be on AppSheet.

Savvy

Motivated

Adaptive

Reliable

Trusted

• Honesty/Integrity - Does not cut corners unethically. Earns trust and maintains confidence. Do what is right, not just what is easy. 

• Organized & Planning - Plans, organizes and schedules in a productive manner. Focuses on key priorities.

• Follow-Through - Lives up to verbal and written agreements, regardless of personal costs.

• Intelligence - Learn quickly. Demonstrates ability to quickly and proficiently understand and absorb new information. 

• Proactivity - Acts without being told what to do. Brings new ideas to the company.

• Work Ethic - Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard. 

• High Standards - Expects personal performance and team performance to be nothing short of the best. 

• Communication - Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including emails. 

• Teamwork - Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

• Every 90 days you will meet with your manager to review any bottlenecks, ideas you have to improve as well as the objectives outlined in your job description. 

• Each year you will receive a formal review.