Andrea's Nominator says ~
Andrea provides exceptional customer service and is a great example of a high quality staff delivering the correct services in a timely manner. She is committed towards "getting it right" and using the best practices to serve our youth and the Colorado community.
Words to describe Andrea
Andrea Burmann
Record Specialist IV
About Andrea:
I am “mom” to two amazing kids, Jackie (YSSII at PYSC) and Adrian (General Contractor). I am “MaDre” to seven grandchildren who I love to spoil as well as my three dogs. I love Jesus and my mom is my best friend. We like to explore small towns when we’re not tending to the yard and listening to country and Christian music. We also seldom miss the grandkids basketball, football, soccer, wrestling, track and dance events. A normal weekend looks like church, bbq, bon fires, playing board games, charades and pictionary while drinking mocktails with the family. I spend a couple weeks in California each year visiting my Dad and my other mom and the rest of the family to include my nephews Steve and Jeff who own Pike Fitness (check out their YouTube channel;). When in Northern Cali we camp, go to the beach and take their dogs on long walks in the beautiful rolling hills. I also love to visit my old stomping grounds, San Fran otherwise known as “The City” to Californians. I always stop to visit my lifelong friends in Benicia and stroll nostalgic Main Street too. My favorite band is Segar but my favorite song is In the Air Tonight by Collins. Something else you may not have known about me: I was a police officer and part of the motorcycle culture back in the day, owning my own Yamaha V Star 650 (lowered, white walls, chrome and all;) I attended many rallies while completely decked out in leather and bandanas. I am honored to receive this nomination for employee of the month. I love my job and the friendships that have developed over my 13+ years with the Division. God bless DYS!
Andrea and Sanctuary
Growth and Change
Andrea has helped the Unit make some big practice changes, using her expertise and analytical skills to ensure the Unit is releasing records appropriately.
Social Responsibility
Andrea provides an example to the whole Communications/Records team of working hard and solving problems. She communicates clearly on what is needed to solve problems and gets things done.
Social Learning
Andrea is nearing the end of a detailed training curriculum for Liz, the newest member of the unit, and has helped Liz get up to speed very quickly on records work.
By Fitzgerald Clark, Director of People-Centered Practices
We all have good intentions. There is a common phrase that says, “the path to hell is paved with good intentions”. One people centered practice that we should utilize when we make decisions and do our work, is to embody the principle of harm reduction.
We should ask ourselves these questions, who might this action, policy or decision harm? Can that harm be prevented? If harm cannot be prevented what can be done to reduce the harm to the least possible amount?
Take for example food service. Would it be reasonable for a food service worker to provide peanuts and milk as snacks for all of the youth at DYS? The answer to that is a resounding no, when we consider the principle of harm reduction.
While peanuts and milk might be a healthy and appreciated snack for many, when we ask ourselves the question of who might this action harm, we realize that those with peanut or milk allergies could be seriously harmed by having this as the only option for a snack. The intention to provide a healthy snack is a sincere one but absent the presence of mind of considering who could be harmed, it becomes a reckless and harmful action with potentially tragic consequences.
Only 1-2 percent of the population has a peanut allergy and if we only considered the 98% of people who might have no problem eating peanuts, then that might seem a reasonable decision. However, when we consider the potential harm to those with an allergy this will change our decision on what to serve for a snack.
Next, we would ask ourself whether the harm could be prevented. The answer in this example is a definite yes. We can choose snacks that don’t have the potential for harmful allergic responses and thus remove that risk altogether.
In a situation where the risk could not be removed at all, we would then consider how to reduce it to the largest extent we could. We might offer different types of snacks so that people with these allergies have healthy options for them as well.
This principle of harm reduction is one that we should always be keeping in mind as we go about our work. We should be asking ourselves, who will be impacted by this and would anyone be harmed. What needs to be changed or how can we do this differently to prevent the harm that might be done to some? How can we make sure the potential harm is reduced to the smallest level possible?
Keeping this principle and questions in mind is one way we can practice social responsibility and make DYS a healthy environment for youth and staff.
Dave Lee
Interim Director
Director's Office
Andrea White
Medical Operations Coordinator
BHMS
DMA at the Tableau Conference
Data Management and Analysis team members Becca Eman and Rita Dasari attended The Tableau Conference, a data analytics event this month. This conference gave our team an opportunity for to learn, and connect. With 300+ sessions to choose from, hands-on training, and networking opportunities our DMA team attended DataFam favorites like Iron Viz, and Devs on Stage to get insight into how other groups have built dashboards (Desktop, Mobile Versions) with different visualization techniques etc. which will allow DYS to apply some of those techniques to our dashboards to make it look more robust and user-friendly.
See...data can be fun!
April
Amanda Launer
Kelli Burmeister
Liz Rodriguez
Kelly Balderston
Carlos Lomeli
Kristen Withrow
John Ferullo
Andrea Burmann and Liz Rodriguez are the rockstars that make up our DYS Records Management team.
The DYS Records team takes pride in ensuring record requests are processed in a professional and timely manner while safeguarding youth, staff, and DYS information. We are a small but mighty team; we are on track to process nearly a 1k requests by the end of 2025.
Thank you Andrea and Liz for all that you do for our division.
Take a quick comedy break and consider the communication in this classic video.
April Theme
Text courtesy of Elisa C. Hicks - MSW, MA, CJSP
NCCHC Coordinator, BHMS
The Commitment to Open Communication is rooted in learning how to respond appropriately and avoid collective disturbances by understanding the nature of collective and unconscious processes, improving interpersonal communication, reducing barriers that are created due to long-standing harmful practices, and enhancing organizational transparency.
When communication is unclear or misleading, people do not always ask for clarification and rather create their own story about what the message was intended to say, which can lead to failures in communication. With open communication, there are ample opportunities to speak to each other in a way that that encourages the sharing of thoughts and opinions in a safe space.
When building the space for open communication, remember the following:
mean what you say and say what you mean
don't be mean when sharing your thoughts and opinions
gather information
manage your emotions and be respectful of others' emotions
admit mistakes and misunderstandings, and be willing to apologize
show care and concern
Some tips to keep in mind:
Pay attention to the flow of information between people.
Provide opportunities to share opinions and thoughts in a respectful space.
Engage with others to reach consensus and decisions.
Be transparent in your activities, words, and messages to others.