Capstone - TC27 (Freight Runner) Staging

**Process use files found on shared drive at Technical Services\Customer Files\Capstone\TC27 - Freight Runner\GIC\StageNow** 

TC27 Freight Runner - Staging Process

Asset Tag Application 

1. Apply the asset tag to the back of the TC27. Please ensure the tag does not cover the barcode!

   • • Reference pictures below

Proceed to the "Work Order Device Capture" section

Proceed to the "Installing The Screen Protector" section

Installing The Screen Protector

1. Clean the Screen:

   • • Wipe the device's screen well with the alcohol wipe. Go in one direction.

     • Get the edges and corners extra clean.

2. Dry and Dust Off:

   • • Dry the screen completely with the special cloth. No streaks or wet spots!

     • Look closely for any dust.

     • Use the dust sticker to pick up every last speck. (This is super important!)

3. Get the Protector Ready:

   • • Peel off a little bit of the backing from the sticky side of the new screen protector (look for a "Step 1" tab).

     • Don't touch the sticky part with your fingers!

4. Line It Up Carefully:

   • • Hold the screen protector by its sides.

     • Carefully line up the edge of the protector with the edge of the device's screen. Make sure it's straight and even. Match any holes for the camera.

5. Stick It On:

   • • When it looks right, slowly lower the protector onto the screen.

     • If it's crooked, lift it carefully right away and try again.

     • Keep peeling the backing off as you smooth the protector down from one end to the other.

6. Push Out Bubbles:

   • • Once it's on, use the smoothing card (or a credit card wrapped in the cloth) to push out any air bubbles.

     • Start in the middle and push towards the edges.

     • If a bubble is stuck, you can gently lift the nearest edge of the protector and push the bubble out as you put it back down.

     • Tiny bubbles might go away by themselves in a day or two.

Important: Please be sure to remove all air gaps

Proceed to the "Installing The Exoskeleton" section

Installing The Exoskeleton and Strap

1. Install the Exoskeleton and Strap

   1. • • Follow the illustration below

Proceed to the "Zero Touch Registration" section

Zero Touch Registration

1. Login to Zero Touch reseller portal (https://enterprise.google.com/android/zero-touch/resellers/1036920028/devices). Link must be opened in "Incognito" mode.

   • • Email: zt.admin@sstid.com

     • Password: Mdm4Life@

2. Select the "Devices" option 

3. Select + Add device on top right

4. Select Capstone Logistics | 1358780890 in customer name

5. Select the "IMEI" option (selected by default)

6. Copy paste or scan the device(s) IMEI #1 to register (separate each serial with a new line, space, colon, or comma)

7. Select "Add" when complete.

   • • All registered devices will receive the default configuration: SOTI-Zebra-Devices-Unassigned

Proceed to the "Load Approved OS" section. 

Load Approved OS

As of 7/10/25 - Approved OS: 13-17-29.00-TG-U04-STD-ATH-04

1. Power on Device

2. On "Hi There" screen:

   • • Scan the first barcode from the designated profile (Android13_13.17.29_U04_Full_Update.pdf) below.

     • Allow the StageNow application to launch.

     • Scan all remaining profile barcodes from the designated profile (Android13_13.17.29_U04_Full_Update.pdf).

If the device fails to upgrade because the device is on a newer version > Scan the StageNow barcodes to downgrade: Android13_13.17.29_U04_Full_Downgrade.pdf

3. Downloading of the OS base package will begin.

   • • After the download completes, the device will attempt to upgrade/downgrade the device.

     • To check the update status, pull down the notification panel from the top of the screen and you will see "Zebra System Services OS Update is working now 1%...". This can take up to 5 minutes

     • The device will display "OS Update is Completed Device will be rebooting in 15 seconds" when complete. 

     • Once the process is complete, the device will reboot.

4. After the update is completed, confirm the build number.

   • • Go to Settings > About phone > Build Number = 13-17-29.00-TG-U04-STD-ATH-04

5. After confirmation, open StageNow and the scan barcode: MX13.1-FullDeviceWipe-js.pdf

   • • This will factory reset the device and bring it back to the "Hi There" screen.

Proceed to the "Staging" section

Staging

Phase 1: Initial Device Setup & Wi-Fi Connection

1. Power On & Initiate Setup:

   • • At the "Hi There!" screen, tap Start.

     • Connect the device to the SST Guest Access Wi-Fi network.

2. Organization Enrollment:

   • • When the "This device belongs to your organization" prompt appears, select Next.

     • The device will display "Getting ready for work setup..." for a brief period.

     • On the "Let's set up your work device" screen, tap Accept & continue.

     • Acknowledge the "This device isn't private" notification by selecting Next.

3. Google Services:

   • • Scroll to the bottom of the Google Services page and tap Accept.

Phase 2: MobiControl Enrollment & Permissions

1. MobiControl Enrollment:

   • • The MobiControl application will launch and begin the enrollment process. If the process fails, select RETRY.

     • Acknowledge the Google Play Account prompt from the MobiControl agent. The device will then proceed with staging.

2. Granting Permissions:

   • • The "Agent Pending Actions" screen will appear. Proceed to enable the following permissions:

     • Write Settings:

       • When prompted to "Give Write Settings permission," enable the toggle for Allow modifying system settings.

       • Press the back button to return to the previous screen.

     • Notification Access:

       • For the "Notification Access permission," select SOTI MobiControl.

       • Enable the toggle for Allow notification access and then tap Allow.

       • Press the back button twice to return to the MobiControl login.

Phase 3: MobiControl Console & Device Assignment

1. Log in to MobiControl:

   • • URL: https://s097065.mobicontrolcloud.com/MobiControl?nosso=true 

     • Username: sst-staging

     • Password: Sstid1234

2. Device Assignment:

   • • Within the MobiControl console, navigate to the following directory:

       • \\Zebra Devices\Unassigned Group

     • Locate the newly enrolled device(s) in this group.

     • Drag and drop the device(s) into the target group:

       • \\Zebra Devices\Capstone Freight Runner

     • Confirm the action by selecting Move.

Phase 4: Finalization & Shutdown

1. Device Lockdown:

   • • The device will enter a lockdown state, displaying only two applications:

       • Freight Runner

       • Settings

2. Power Down:

   • • Power down the device and remove the battery to complete the process.

3. Log Out:

   • • Log out of the SOTI MobiControl console on your computer.

Staging is complete

QA Steps

1. Confirm screen protector, strap, and boot installed

2. Power on device

3. Login to Capstone MobiControl

   • https://s097065.mobicontrolcloud.com/MobiControl/WebConsole/

   • sst-staging

   • Sstid1234

4. Select \\Zebra Devices\Capstone Freight Runner group

5. Search for staged device serials from work order

6. Confirm Device Details

   • OEM Version = 13-17-29.00-TG-U04-STD-ATH-04

7. Confirm Configurations Installed

   • Reprocess any failed packages / profiles

8. Bulk select staged units and send action Enter Admin Mode

9. Confirm settings

   • Confirm WiFi SSID ADUSA_Guest is saved - Navigate Android Settings > Network & Internet > Wi-Fi > scroll down select Saved Networks

   • Navigate Android Settings > App & notifications > Advanced > Special app access 

     1. Give Modify System Settings permission > Select SOTI MobiControl > confirm Allowed

     2. Give Device & app notifications permission > Select SOTI MobiControl > confirm Allow

10. Open DataWedge and confirm Profile(0) is the only available profile (note: eSIM profile appears after the first restart which is recovered by default - this is fine)

11. Bulk select staged units and send action Enter User Mode

12. Power off device and logout of SOTI

13. QA Completed