The Evaluation Bin

There should be a bin labeled "Aaron's - Evaluation" on the Aaron's rack in REX storage. This bin should have devices that was checked-in and are now ready to be evaluated. 

REX RMA Lookup

1. Grab a device from the evaluation bin.

2. Open the Aaron's REX portal.

3. While inside the Aaron's REX portal, select the "RMAs" option (when logging into the portal for the first time, the "Dashboard" section is selected by default.  

4. Use the magnifying glass on the top right hand corner to search for the device by scanning/typing the serial number of the device.

5. Select the most up-to-date RMA that is tied to the device that was searched. *** Generally, this is the top search result but always check the "Date Created" field to confirm ***

6. Another UI will appear to the right side of the screen (the RMA tab is selected by default). Using this new UI, scroll down until the "Problem Description" section can be seen.

   • • Pay close attention to the "Additional Details" field within the problem description. This will give insight to what is wrong with the device. 

To-Repair VS. Pending Staging

• If the device is physically damaged or if there's anything malfunctioning internally, the device will need to be sent for repairs. Continue to step 7.

• If the device is not physically damaged and there's nothing malfunctioning internally, skip to the "REX RMA Update" section and proceed with the "Pending Staging Steps"

7. Grab a sticky note and write a small summarized version of what the problem is with the device.

8. Stick the sticky note onto the defective device. 

Proceed to the "REX RMA Update" section

REX RMA Update

After determining what path the device needs to take, follow the below steps that are relevant for the path. 

Repair Steps

1. While still inside the REX portal / selected RMA tied to the device, select the "Repair" tab in the UI. 

2. Under "Repair Status", change the value (if any) to "RMA in Repair".

3. Select the green "Save" button.

Pending Staging Steps

1. While still inside the REX portal / selected RMA tied to the device, select the "Repair" tab in the UI. 

2. Select the "V" option located to the right of the "Repair Status" field and select "No Repair Needed". 

3. Under "Resolution Category", change the value (if any) to "WIPE, OS RELOAD, & STAGE".

4. Select the "RMA" tab in the UI. 

5. Change the status from "Fulfilled/ Awaiting RMA Return" to "Closed"

6. Select the green "Save" button.

In either path, copy the serial number of the device from the RMA UI or be ready to scan the serial number again for the "REX Asset Update" section

REX Asset Update

1. Select the "Assets" option in the Aaron's REX portal.

2. Use the magnifying glass on the top right hand corner to search for the asset (paste the serial number).

3. Select the searched asset (another UI will appear to the right side of the screen).

4. Check the following fields:

Repair Steps 

4. • Location ID = If the device is in need of repair, the Location ID should be "Zebra". 

   • Status = If the device is in need of repair, the Status should be "MANUFACTURER REPAIR".

Pending Staging Steps - TC8300

• Location ID = If the device is in need of a reset, the Location ID should be "SST".

• Status = If the device is in need of a reset, the Status should be "Pending Staging". 

Pending Staging Steps - DS8178

• Location ID = If the device is in need of a reset, the Location ID should be "SST".

• Status = If the device is in need of a reset, the Status should be "SPARE POOL". 

5. Select the green "Save" button when complete.

6. Take the device and place it in the bin that is based on the path the device went through. 

• If you used the Repair Steps, place the device in the bin labeled "Aaron's - Needs Repair"

• If you used the Pending Staging Steps - TC8300, place the device in the bin labeled "Aaron's - Pending Staging"

• If you used the Pending Staging Steps - DS8178, place the device in the bin labeled "Aaron's - DS8178 Spare Pool"

The Evaluation Process is Complete