Steps for completing the Import RMA template for Bulk Releases and Returns.

• Open the template and click File > Make a Copy

(Template link: https://docs.google.com/spreadsheets/d/1_hPFIxhM1NCEtYNJ1sv94Rz6PoTy9TNjPxyIcjoxSxY/edit?usp=sharing )

• Name the new copy <Zendesk  ticket number> - <description>

• Select "Share it with the same people"

• Click Make a Copy

• Use the Share button again to Copy the link and paste it into the Zendesk ticket for the request you are fulfilling, so you can revisit the sheet if necessary.

Enter the sheet link into a private comment in Zendesk and assign to Jason with a note that the imports need to be completed.

Edit the newly created sheet.  Fill in the information in the blue columns.