How do you deal with conflict?

I actively read just my attitude during a conflict situation.

The STAR approach may prove helpful when answering this type of question. This acronym stands for:

• Situation: Briefly explain the issue you were dealing with in a positive, constructive way.

• Task: Describe your role in the situation.

• Action: Discuss what you did to resolve or address the situation.

• Result: Emphasize what you learned and how your actions had a positive outcome.

Conflict is pretty much inevitable when you work with others.

People have different viewpoints and, under the right set of circumstances, those differences escalate to conflict. How you handle that conflict determines whether it works to the team's advantage, or contributes to its demise.

There are a few ways to think about different types of conflicts:

• • Interpersonal conflict refers to a conflict between two individuals. This frequently results from differences in personality and opinion.

  • Intragroup conflict is a type of conflict that happens among individuals within a team.

  • Intergroup conflict takes place when a misunderstanding arises among different teams within an organization, often relating to competing goals and limited resources.

Resolving Conflict

• • Prevent Conflict: A good project leader should seek out and address conflict before a difficult situation arises. Pay attention to team performance and interaction, and intervene if needed. Feedback mechanisms such as one-to-one meetings are also a useful way to identify any tensions or issues.

How to Deal With a Difficult (or Angry) Customer

• • Practice reflective listening.

  • Consider their affect heuristic.

  • Tap into the beginner's mind.

  • Let go of fear.

  • "Chunk" the problem.

  • Remember, anger is natural.

  • Keep calm and carry on.

  • Use your support resources.

Causes Your Team Members to Be Hard to Deal With

We always attribute difficult team members with the difficult times they are facing in their personal or professional lives.

I’ve come to the conclusion that following list encompasses the reasons we have to deal with difficult team members:

• Lack of motivation

  • Stress at work or at home

  • Lack of additional responsibilities bestowed on them

  • Their skill sets don’t match the evolving role

  • No support from boss

  • Reached the limits of their capabilities

  • Constant disagreements with another personality in the team

  • Overly-optimistic view of themselves

  • Non-receptiveness to negative feedback

The Cloud Service Delivery Manager responsibilities across five key areas: