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The most recent Customer Feedback data is first.
August 2025
August 2025
EFM customer feedback continues to be largely positive. Between 1st December 2024 and 31st July 2025, 316 individuals have provided feedback on a range of services that include helpdesk, facilities management, reactive maintenance, campus safety & security and printing services. The EFM Customer Satisfaction Score (CSAT) is currently 77.5% (improved from the 75% baseline).
Positive feedback has been fed back to service leads and some of the comments received as shown here.
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