FAQ'S ABOUT TRAVEL PASSES
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VID-20260814-WA0000.mp4Please watch the video to learn how to add the travel code to your pass. Before you start, make sure you download the TravelMaster app from the Google Play Store or the Apple App Store.
If you’re having any problems with your travel pass, please check the FAQs below for help.
What does it mean if I enter my code and it says, ‘this code cannot be used with one or more chosen tickets’?
This message means the ticket you have selected is not valid for your travel code. Please refer to the instructions provided and make sure all steps have been followed correctly.
If you are still having difficulty after doing this, please visit Reception or Student Central for support.Please note: We are unable to issue a new code if this message appears.
What does it mean if I enter my code and it says, “this coupon has already been used”?
If you see this message, please contact the Student Support Fund and include a screenshot of the error. Once received, we will be able to issue a new code.
Please note: A new code cannot be provided without a screenshot of the error message.
When I press “Get Tickets”, nothing appears. What should I do?
Please check that your travel card has been uploaded correctly and is fully synced to your account.
If you have not already registered your card, select “Register Card”.
If your card is registered but tickets still do not appear, select the icon in the top right corner of the screen.
This should take you to a new page where the tickets will be visible.
If the issue continues, please visit Reception or Student Central.
I added my code to the wrong travel pass. What should I do?
You will need to contact Travel Master directly to request that the code be transferred to the correct travel pass. Unfortunately, the Student Support Fund is unable to complete this transfer.
Please note: We cannot issue a new code unless this is deemed an emergency
My travel code has ended for the month and I haven’t received a new one. What should I do?
Please check your student email account, as all codes are sent there.
If you cannot access your student email, scan the barcode on your lanyard or ask your tutor for assistance.
If you have checked your email and still cannot find your code, please contact the Student Support Fund.
My travel code has been stopped due to attendance. What should I do?
If your travel code has been paused due to attendance concerns, your tutor must email the Student Support Fund explaining the reasons for your low attendance. Once this email is received, your case will be reviewed.
Attendance is monitored regularly, so it is important that you continue to improve your attendance.
Please note: We cannot reinstate a code without written confirmation from a member of staff.
If you are struggling to travel to and from college without the pass, please ask your tutor to include this information in their email.
Where can I order a new Zoom 16–18 Travel Pass?
You can order a new card by visiting the following website:
Student Bus and Tram Zoom 16–18 Travel Pass – Travel South Yorkshire
I have lost my travel master card; can you give me a new one?
We can give you a new card, however you will need to contact Travel Master to get the code transferred onto the new card.
Please note: We are unable to speed up this process, please contact Travel Master directly if you have any concerns.
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