Connectivity checks

• Is there a firewall in place? If so, are the domains whitelisted? 

• Is the ethernet cable plugged into the correct ethernet port?

• Is the IP address of the network overlapping with the IP address of the sensors (169.254.1.1/16)? If so, reach out to Samotics.

• Is there a DHCP or Static IP address used? If so, set up correctly via the SAM4 Setup Tool 

• Does the ethernet connection work when plugged into a laptop?

• Is there a firewall in place? If so, are the domains whitelisted?

• Is the IP address of the network overlapping with the IP address of the sensors (169.254.1.1/16)? If so, reach out to Samotics 

• Is the antenna installed to the correct Wi-Fi port? 

• Does the network show up in the modem software?

• Is the correct network frequency used? (The gateway can only connect to 2.4 GHz networks)

• Is the correct authentication used? (Only WPA-PSK/WPA2-PSK)

• Is it possible to connect to the network via a laptop?

• Are both antennas connected to the correct mobile ports?

• Is the SIM card placed in the SIM card holder on the modem?

• Are the antennas located at the optimal spot. The signal strength can be checked in real-time via the SAM4 Setup Tool.