CARRIER CONTACT INFORMATION
KAISER HEALTH PLAN MEMBERS
Kaiser Member Services/Claims: 800-464-4000 | www.kp.org
California Schools VEBA VEBA Advocacy Programs: 888-276-0250 | Best Doctors®: 888-362-8677
OptumHealth Chiropractic Services: 800-428-6337 | www.myoptumhealthphysicalhealthofca.com
Kaiser’s Psychiatry Department Call Center: M-Th 8am – 6pm/F 5:30pm 877-496-0450
Behavioral Health Care Member Help Line: After hours/weekends/holidays 800-900-3277
ChooseHealthy Discount Programs: 877-335-2746 | www.Choosehealthy.com
Vision Essentials Member Services/Provider Finder: 800-464-4000 | www.kp.org
Kaiser Telehealth Visits:
Inland Empire and Coachella ValleyMedical Centers:
Fontana/Ontario* 888-750-0036
Moreno Valley /Riverside * 866-984-7483
Los Angeles and Orange Counties Medical Centers:
Baldwin Park Medical Center 800-780-1277
Downey Medical Center** 800-823-4040
Los Angeles Medical Centers 800-954-8000
Orange County/Anaheim/Irvine 888-988-2800
South Bay Medical Center*** 800-780-1230
San Diego Medical Center**: 800-290-5000
RUSD HEALTH PLAN MEMBERS
Lucent Health Member Services/Claims: 888-650-6566 | www.lucenthealth.com
Inpatient Hospital Pre-Certification: 800-274-7767
Narus Health Nurse Line & Disease Management : 833-NARUS44 (833-627-8744)
CVS CareMark Pharmacy Member Services/Claims: 866-475-0056 | www.caremark.com
Discount Maintenance Medications: 866-440-4429
EPO or PPO Network (Anthem) Online Provider Finder: Go to www.anthem.com/ca
Vision Service Plan (VSP) Member Services/Claims: 800-877-7195 | www.vsp.com
PlushCare Telehealth Visits: 866-460-6205 | Register Online: www.plushcare.com
EMPLOYEE ASSISTANCE PLAN - Available to ALL benefit eligible employees
OptumHealth EAP: 888-625-4809 www.liveandworkwell.com (access code is veba)
Youturn Health Member Information: 888-520-1868
Email: Admissions@Youturnhealth.com
Enroll: www.Youturnhealth.com
Registration Code: LHC00797X
OptumHealth EAP: 888-625-4809 www.liveandworkwell.com (access code is veba)
Safeguard (MetLife) Member Services/Claims: 800-880-1800 | www.metlife.com
Mail Claims: P.O. Box 3594, Laguna Hills, CA 92654
Preferred Advantage Member Services/Claims: 888-650-6566 | www.lucenthealth.com
Delta Dental Member Services/Claims: 866-499-3001 | www.deltadentalins.com
Mail Claims: P.O. Box 7736, San Francisco, CA 94120
LIFE / AD&D / DISABILITY / CANCER / ACCIDENT / CRITICAL ILLNESS
Voya Financial through CSEBA Member Services/Claims: Contact RUSD Benefits Department
Pacific Educators 800-722-3365 | www.peinsurance.com | email: wp@peinsurance.com
American Fidelity Member Services: 800-323-3748 | Product Information: 800-943-2231
Claims: 800-662-1113 or file online www.americanfidelity.com
Unreimbursed Medical (URM) and Dependent Day Care (DDC)
American Fidelity Member Services/Claims: 800-325-0654 | Fax: 800-543-3539
File Online: www.americanfidelity.com
Mail: American Fidelity Assurance Company
AFES Flex Account Administration
PO Box 25510, Oklahoma City, OK 73125-0510
When submitting claims for reimbursement, be sure to include claim form with proof of service documents including all evidence of your xpense (i.e. receipts, explanation of benefits, etc.)