The Student Services Management Policy and Guidelines Manual 

Quality Assurance Documentation

TThe Student Services Management Policy and Guidelines Manual (2021) outlines a comprehensive framework for delivering student support services within all Royal University of Bhutan (RUB) colleges, including GCIT. It emphasizes holistic development—addressing academic, emotional, social, physical, and career needs. The manual covers welfare services, counselling, accommodation, health, recreation, governance, safety, and student information systems. It mandates inclusive services for students with special needs, robust student governance structures, disaster preparedness, and support for lifelong learning. The policy ensures that student services align with RUB’s academic mission and Gross National Happiness (GNH) values.

 Important Parts and Key Highlights (with Chapter & Page Reference)

1. Welfare Services (Chapter I, pp. 2–4)

•  Establishment of Happiness and Well-being Centres for counselling (p. 2)

•  Health and emergency services including on-campus health centres (p. 2)

•  Annual awareness programmes on substance abuse, STIs, and harassment (p. 3)

•  Legal counselling via RUB Legal Officer (p. 3)

•  Inclusive infrastructure for students with special needs (p. 3)

•  Peer mentoring and cultural/spiritual programmes (p. 3–4)

2. Career and Employment Services (Chapter II, p. 5)

•  Career counselling, job search support, and networking with alumni

•  Annual career workshops and in-campus recruitment facilitation

3. Academic and Research Support Services (Chapter III, pp. 6–7)

•  Tutorial assistance for struggling students

•  Soft skills development (leadership, communication, mindfulness)

•  Library and ICT services

•  Research funding and participation opportunities

4. Sports and Recreational Services (Chapter IV, pp. 8–9)

•  Facilities for games, fitness, music, and social activities

•  Mandatory student club membership (p. 8)

•  Student clubs audited each semester; inactive clubs dissolved

•  Community service requirements and support (p. 9)

5. Accommodation and Food (Chapter V, pp. 10–11)

•  Guidelines for safe and hygienic hostels and mess services

•  Mess managed by committee led by Dean of Student Affairs

•  Canteens and sanitation maintained with student participation

6. Student Information & Administration (Chapter VI, pp. 12–14)

•  Orientation programmes for new and international students

•  Student handbook and prospectus requirements

•  Clear roles for student governance (p. 13)

•  Regular student feedback mechanisms

•  College-level Discipline Committee (p. 14)

7. Other Support Services (Chapter VII, pp. 15–16)

•  Transportation, reprographic, and campus service facilities (stationery, bank, IT, etc.)

•  Campus disaster management plan, mock drills, CCTVs, lighting, and security systems

Suggested Evidence for GCIT Documentation

To align with this policy, GCIT may present the following:

•  Orientation plans and feedback reports

•  Student Handbook and Prospectus

•  Club activity reports and community service logs

•  Counselling appointment records and health service logs

•  Student governance election documents and meeting minutes

•  Career workshop reports and employer engagement emails

•  Disaster mock drill reports and safety infrastructure documentation

 Reference

•  Royal University of Bhutan. (2021). Student Services Management Policy and Guidelines Manual of the Royal University of Bhutan. https://www.rub.edu.bt/images/rub/Key-Documents/Student-Service-Management-Policy-and-Guidelines/Student-Services-Management-Policy-and-Guidelines-Final-Version-1-June-2021