Embedded Files
Effective 01/01/23 ALL CREDIT CARD RECEIPTS are to be submitted via E-MAIL to RECEIPTS@RIVARIDGE.BIZ
For Anyone using a Riva Ridge Credit Card
All Credit Card Purchase Receipts must be EMAILED to receipts@rivaridge.biz with a
Property Address
Workorder number (if applicable)
Purchase description
GL CODE (if known/ applicable)
This can be done by writing on the receipt itself before taking the picture, or including this information in the subject line/body of the email with the receipt photo(s).
Immediately after purchase- take a photo of the receipt and EMAIL it to receipts@rivaridge.biz
THIS WILL STORE ELECTRONIC EVIDENCE OF YOUR SUBMISSION in your Sent Folder.
DO NOT ENTER PURCHASES IN "RECEIPTS" section of APPFOLIO WORKORDER- This will be done by the Billing Specialist.
KEEP PAPER RECEIPTS FOR YOUR RECORDS ONLY.
Receipts should be e-mailed within 36 hours of Purchase.
Tori will have her own E-mail address: tori@rivaridge.biz, but the receipts@rivaridge.biz will be visible to additional members of the operations staff to conduct audits as needed.
If you are paying for a utility over the phone with a credit card...
Make sure you are taking note of everything that would typically be on a receipt. Utility companies are rarely ever able to provide receipts, physical or through email, with the details of a deposit or bill paid. An easy work around is to email yourself or Admin Staff with the following information:
Utility company
Date Paid
Full Amount Paid
Type of Utility
Owner
Address
Confirmation Number
This way the Admin staff will have a receipt for their files and you have notes on start service or bill pay.
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