Here's a step-by-step guide for RingCentral Manila Onsite Work
Here's a step-by-step guide for RingCentral Manila Onsite Work
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Get in touch with your manager to coordinate your schedule for onsite work.
Be sure to coordinate your schedules also with your Manila EX Business Partner (EXBP) and Workforce Team. Managers please coordinate your team's schedule with the above plus your business leader.
You will also be asked by your EXBP to complete the following requirements:
For those going onsite for the first time please register here.
Accomplished Device Authorization Form in Acquire Portal for Guest Wifi. To access this, head to your Employee Services Tile, then click on Compliance.
Uploaded picture in Acquire Workday. No Picture, No ID. No ID, No Access.
Book your workstation via SmartWay2 App. You can check out our user guide here.
If hired from March 2020 to March 2022 - You are required to complete your Pre-Employment Medical Exam prior to reporting onsite.
If employee is under MARP or Most At Risk Population - you will be requested to provide a Fit To Work clearance from specialist, OSH Clearance must be provided (can be secured form Clinic)
More details on the other processes required for onsite work can be found here.
Your onsite work schedule will be finalized by your EXBP as soon as all your requirements have been completed.
You can also expect your EXBP to give you the guidance you need for anything else you might need for onsite work.
Complete Onsite Orientation in SkillsHood here.
Once you’ve received the confirmation from your EXBP, you may now proceed to report for your onsite work schedule.
Remember that you’ll need to book your station via the Smartway2 app, at least 3 working days in advance prior to your schedule. Find the guide here. You have to do this every time you are schedule to report onsite.
Got questions?
Reach out to your EX Business Partner.
EXBP-Customer Experience : EXBP-GSS@ringcentral.com);
EXBP- Business Support Unit x Global Ops: EXBP-BSU@ringcentral.com;
EXBP-Sales: exbp.sales@ringcentral.com
Got questions?
Reach out to your EX Business Partner.
EXBP-Customer Experience : EXBP-GSS@ringcentral.com);
EXBP- Business Support Unit x Global Ops: EXBP-BSU@ringcentral.com;
EXBP-Sales: exbp.sales@ringcentral.com
FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. I'm ready to work onsite! What do I do first?
1. I'm ready to work onsite! What do I do first?
Take note that in accordance with company policy, employees will now be required to report for onsite work at either the Ortigas or Cubao offices twice a week, or an equivalent of 8 to 10 days a month. You may opt to schedule separate days for onsite work. You may also opt to schedule your onsite work for consecutive days. The main take away here is to coordinate with your direct supervisor, EXBP and Workforce Team about your schedule. People Managers responsible for coordinating their team’s onsite work schedules must also make sure to get in touch with your business leader, EXBP and Workforce.
Once you’ve properly coordinated your schedules, you will next have to prepare the following requirements:
For those going onsite for the first time please register here.
Accomplished Device Authorization Form in Acquire Portal for Guest Wifi. To access this, head to your Employee Services Tile, then click on Compliance.
Uploaded picture in Acquire Workday. No Picture, No ID. No ID, No Access.
Book your workstation via SmartWay2 App. You can check out our user guide here.
If hired from March 2020 to March 2022 - You are required to complete your Pre-Employment Medical Exam prior to reporting onsite.
If employee is under MARP or Most At Risk Population - you will be requested to provide a Fit To Work clearance from specialist, OSH Clearance must be provided (can be secured form Clinic)
More details on the other processes required for onsite work can be found here.
1.A. Some Notes on the PEZA Mandate and Onsite Attendance Requirements
1.A. Some Notes on the PEZA Mandate and Onsite Attendance Requirements
Again, take note that in accordance with company policy, employees will now be required to report for onsite work at either the Ortigas or Cubao offices twice a week, or an equivalent of 8 to 10 days a month. You may opt to schedule separate days for onsite work. You may also opt to schedule your onsite work for consecutive days.
The main take away here is to coordinate with your direct supervisor, EXBP and Workforce Team about your schedule. People Managers responsible for coordinating their team’s onsite work schedules must also make sure to get in touch with your business leader, EXBP and Workforce.
Updates (As of August 16, 2022):
With regard to the PEZA onsite work requirements and the rationale behind the computations of onsite working days in RingCentral to meet the 50% requirement
As we are a PEZA-accredited company, RingCentral has to abide with the government mandated requirements, which includes certain conditions with working onsite. For us to cater with it, the hybrid work policy was created and designed, while still considering consistency and fairness to everyone. RingCentral will continue to work with PEZA, and so will continuously adhere to the requirements set by PEZA.
Kindly note that the current Manila headcount and the mandated PEZA requirements were accounted for in the derivation of 50% work time in a month, as reflected in our policy.
With regard to overall queries on the 50% working day requirement - what are the specific guidelines? How are we meant to count this number?
To calculate the specific parameters of the 50% working day requirement, you may follow this sample computation: (Total number of work days in a specific month) / 2] - (US holidays and/or Approved plotted vacation leaves) = The number of work days on site (your "50%")
The calendar summary for the required number of days to work onsite is now available. You may refer to it as your guide for your own scheduled onsite work dates at either Ortigas or Cubao.
Changes may be made without prior notice. Please always check the latest version of the calendar for reference.
Note that, as RingCentral Manila supports US operations, we will only be accounting US holidays.
Additionally, with the official release of the hybrid work arrangement policy as of August 2022, current conditions will supersede previous guidelines. This is in line with one of our guiding principles, which is to make the policy consistent and fair for everyone. This means that everyone is required to report onsite at a rate of 50% work time per month. For any deemed exceptions, kindly refer to the Hybrid Work Arrangements Policy - Section 4.1.
For RTO disputes and inquiries, please refer to the FAQs or reach out to the RingHR (ringhrmnl@ringcentral.com).
For the other hybrid work policy scenarios, you may refer to the table below:
With regard to having the option to sign out of PEZA
As of writing, there are no discussions pertaining to opting out of PEZA. For the time being, we will continuously abide and work on the conditions consistent with our standing agreement with PEZA, together with Acquire. This is considering long-term objectives, while ensuring business continuity that will further benefit the RingCentral organization as a whole.
As for the benefits employees stand to gain with PEZA, take note that PEZA is designed to directly impact RingCentral on a macro-level. It helps us gain more investors, which can also help fast-track the recovery of our economy from the aftermath that the pandemic brought worldwide. In addition, we cannot and should not disrergard the benefits of the hybrid set up to an employee. With the company adapting to a hybrid work arrangement, it seeks to (1) improve productivity and efficiency both virtually and onsite, (2) redefines collaboration, (3) minimizes misalignment and poor communication, and (4) ensuring that dilution of company culture will not occur despite a dispersed workforce.
With regard to the possibility of adhering to the 50% working day requirement after August
Unfortunately, we cannot implement this by September as adhering to 50% working days per month, released as of August 2022, was in accordance with the government requirements needed to be satisfied. To give further context, the management arrived at "50%" based on our current Manila headcount. With this, we can cater to the supposed government mandated 100% seating capacity for our industry line.
1.B. Some Other General Questions About the Hybrid Work Policy and Attendance Requirements (As of August 16, 2022)
1.B. Some Other General Questions About the Hybrid Work Policy and Attendance Requirements (As of August 16, 2022)
With regard to the projected length of the hybrid work arrangement - how long will this last? Will this be permanent? Do we face the possibility of returning to a five-day work week at the office?
As of the moment, we will continuously abide by the Acquire-RingCentral Hybrid Work Arrangements Policy, released as of August 2022. Rest assured the management will continuously observe the situation to prepare for any possible changes, as well as other updates in accordance with Philippine laws and/or government mandates. We are committed to continuously monitor the current environment and align it to our business needs and with our global counterparts.
With regard to the possibility of a compressed work week of four days
We will continue to observe the situation while considering this feedback. RingCentral openly seeks ways to adapt the most effective and applicable work arrangements that are suitable with the business needs and welfare of the employees.
With regard to the situations of employees who relocated to the provinces during the pandemic and thus are unable to return to Manila at the moment - is there a possibility of offering a reduced onsite work schedule?
As RingCentral Manila was established within Metro Manila, Philippines, the organization is under the impression that employees who decided to work in the company are willing to report within the area where operations are taking place. As such, it is expected that employees who may have gone home or to their respective provinces during the pandemic, or were hired outside of NCR, are expected to return in Manila or at nearby vicinities to adhere with this policy.
At the same time, considerations can be made for employees who would like to opt to report for just one office site per onsite schedule. In this case, you may coordinate with your manager to ensure that this will be operationalized.
With regard to fulfilling the nine-hour onsite requirement of the hybrid work policy
Aligned with Acquire-RingCentral's Hybrid Work Arrangements Policy, everyone must adhere to the 9-hour requirement onsite. When this policy has been drafted, the management was working on the premise that: (1) This will be in compliance to the prescribed government requirements, and (2) This is aligned with being consistent and fair to everyone.
With regard to having to report onsite in the event of heavy rain
As of writing, we are continuously working with Acquire in coming up with feasible and appropriate measures catering to this concern. Rest assured that the safety of our employees is one of our top priorities.
With regard to the possibility of offering subsidies like gas/transportation allowances or relocation packages for employees living outside Metro Manila
Unfortunately, no discussions were made to cater this, as of writing. When the policy was created, it was designed to generally consider fairness to everyone. Consistent with our stipulated contract, aligned to Philippine Labor Laws, employees are expected to be within Metro Manila, as RingCentral Manila was established and is operating within Metro Manila, Philippines.
Temporary work from home arrangements were implemented before to address business continuity amidst the global pandemic. However, upon reassessing the situation, transitioning to a hybrid work arrangement at this point is a viable and more suitable work arrangement that can help further optimize business performance, while considering employee welfare. This decision was also made mirroring our global counterparts.
As our compensation designs are above market value, further conversations regarding potential subsidies for the aforementioned factors are still not being discussed. However, this will be taken into consideration for further review, should there be a need for this initiative to take place.
We are currently offering Parking Subsidies or Shuttle Services. You may click on the embedded links for more information.
2. I’ve already coordinated with EXBP for my onsite work shift. What are the company's health and safety policies and protocols now that we are on Alert Level 1?
2. I’ve already coordinated with EXBP for my onsite work shift. What are the company's health and safety policies and protocols now that we are on Alert Level 1?
The COVID 19 WORK SAFETY POLICY CAN BE FOUND HERE. CHECK OUT THE POLICY AND PROCESS TILE.
Updates (As of August 16, 2022):
With regard to the threat of monkeypox
Together with Acquire, we are currently partnering with other HR organizations within the industry to align with best practices while further studying and assessing the monkeypox situation. Moreover, we are also seeking advice from medical practitioners that can help us provide scientific precautions and preventive measures.
Adhering to CDC's preventive measures are still in place, such as, but not limited to the following:
1. Washing of hands as often as possible
2. Maintaining social distancing, avoiding close, skin-to-skin contact with peers, as well as
3. Frequently cleaning and disinfecting all areas onsite using the disinfectants prescribed/recommended by health experts.
3. Do I need to be fully vaccinated to report for my onsite work shift?
3. Do I need to be fully vaccinated to report for my onsite work shift?
Updated policy by the Philippine Inter-Agency Task Force (IATF) says that, for areas under Alert Level 1, employees reporting for onsite work must be fully vaccinated. As such, you will be asked to present proof of your full vaccination when going to the office. Also, unvaccinated employees are now allowed to work onsite and are no longer required to undergo RT-PCR test under Alert Level 1.
Should the classification be upgraded to Alert Level 2, the IATF requires unvaccinated employees to "undergo RT-PCR tests once every two (2) weeks, or weekly antigen tests for purpose of on-site work."
For more information on the IATF mandate, you may refer to Resolution No. 169 (dated June 27, 2022).
You'll also find Acquire's vaccination at the Policies and Processes tile in your Acquire Portal. The policy is labeled COVID 19 Vaccination Requirement for On-Site Employees (PH) under the COVID-19 Specific policies.
4. Will I be required to go through PEME/APE if I am to report for my onsite work shift?
4. Will I be required to go through PEME/APE if I am to report for my onsite work shift?
Per company policy, employees hired between March 2020 and March 2022 are required to go through the pre-employment medical exam (PEME).
If hired from March 2020 to March 2022 - You are required to complete your Pre-Employment Medical Exam prior to reporting onsite.
If employee is under MARP or Most At Risk Population - you will be requested to provide a Fit To Work clearance from specialist, OSH Clearance must be provided (can be secured form Clinic)
Update (As of August 16, 2022):
With regard to requirements for the fit-to-work clearance policy - may an employee be allowed to work from home until a fit-to-work clearance is properly secured?
Our company clinic requests for fit to work certificates presented by a specialized doctor to ensure that regardless of your pre-existing illness, you may work on-site or at home. As RingCentral ensures that the well-being of all employees aren't being compromised, if the doctor's recommendation was to take a complete rest instead, it is best to honor it until such time that you are healthy enough to be able to work at your optimum.
5. Are we required to wear masks inside the office?
5. Are we required to wear masks inside the office?
Per Acquire policy, wearing of face masks is mandatory while inside the building and Acquire BPO premises. Additionally, under Alert Level 1, the face mask may be removed if the person is alone inside an enclosed room.
Employees are also highly encouraged to observe the mandatory health and safety protocols required by the government. Besides wearing a face mask, this also includes practicing physical distancing and following sanitation protocols.
Please be reminded to keep your mask on while inside our office premises, even when taking pictures with your teams and co-workers.
For more information, you can head to the Policies and Processes tile in your Acquire Portal. You’ll find the policy labeled as COVID-19 Workplace Safety Policy under the COVID-19 Specific policies.
6. What is the proper dress code for onsite work?
6. What is the proper dress code for onsite work?
A general rule of thumb for proper office attire is to make sure you look professional and presentable.
For the ladies, this means:
Sleeved blouses or tops
A jacket or blazer if you’re wearing a sleeveless top
Skirts that don’t go above your knees
Slacks or jeans (as long as they are not tattered or ripped)
Flats or heels of standard height (around 3 inches)
For the men, this means:
Collared shirts or polos
A jacket or blazer if you’re wearing a t-shirt with no collar
Pants/jeans (as long as they are not tattered or ripped) or slacks
Appropriate office shoes
Avoid wearing the following:
Sleeveless tops
Collarless shirts
Shorts
Skirts that go above the knee
Slippers or sandals
The same standard also applies to jewelry you might want to wear to work.
Dress appropriately, dress neatly, and dress well. When reporting for onsite work, a sleek, professional get-up will help you get into the mindset you’ll need for your day at the office.
7. I don't have an ID and proximity badge yet/I lost my ID and proximity badge. What do I do?
7. I don't have an ID and proximity badge yet/I lost my ID and proximity badge. What do I do?
Please note that a new ID will be printed for ALL EMPLOYEES. If you have not been issued a company ID before, please make sure that you have uploaded your ID picture on Workday.
FYI. As we are being processed for badge access, you will also be required to answer an Acknowledgement Form in your Workday account. For the step-by-step guide, you can click here.
8. Who do I reach out to for issues with my workstation/ID badge?
8. Who do I reach out to for issues with my workstation/ID badge?
There will be an IT representative onsite to help you with any technical support needed. You may also contact them via the following numbers:
4357 - RC Global service desk; using RC app
123 - using the Cissco phones deployed in TL stations
9. If I was hired during the pandemic, what is required of me to get my ID processed?
9. If I was hired during the pandemic, what is required of me to get my ID processed?
You need to upload an ID picture to your Acquire Workday Profile. Here’s a guide for your reference.
10. Where will my station be?
10. Where will my station be?
Once your onsite work shift has been finalized, you will need to book your station via the Smartway2 app. You’ll find a step-by-step guide on using the Smartway2 app here.
Please note that you must have already booked your station at the Smartway2 app at least three working days before your onsite work schedule. You have to do this every time you are scheduled for onsite work.
Updates (As of August 16, 2022):
With regard to the value of using the Smartway2 app
Smartway2 is an effective tool that caters to properly booking work spots with minimal supervision. As such, we encourage everyone to be due diligent and accountable in filing and updating your entries, should there be any changes (i.e., reschedule; cancellation). Note that the app is now already available for both Ortigas and Cubao office sites.
With regard to sickness preventing the employee from meeting the monthly return to office quota
As getting sick is inevitable, employees who have to take sick leaves (SLs) due to valid health reasons will not be sanctioned. Instead, they will be requested to offset the day/s that they have missed.
10.1. How to go about group reservation?
10.1. How to go about group reservation?
For managers looking to reserve a set of work stations to have all their team members grouped together on-site, you may mass-reserve slots for your team. Just follow the steps below:
Create a list of employees included in the group for special seat arrangements. (Employee Name, Employee ID, and Employee Email) and save as a PDF file.
Fill out the Seat Management Intake Form and submit.
The request will be assessed and evaluated.
Details on the final decision will be shared once available. You may expect a turnaround time of up to two weeks.
Reminders:
Please note that this form is for group seat arrangements only. For individual seat booking, it must be booked via SmartWay2.
One requester should be assigned per group to avoid doubling the requests.
Keep in mind that any special arrangement will affect the set-up of other teams. Rest assured that careful assessment and arrangement with other groups will be done to ensure that we exercise fairness.
11. How will our work computers be set up once I report for my onsite work shift?
11. How will our work computers be set up once I report for my onsite work shift?
If you are a desktop user, desktops will be available at the site. We will be providing you a station where you can work as soon as you have booked your seat according to your schedule.
If you are a laptop user, you may bring your ACQ/RC provided laptops and we will connect you to our wifi onsite. You may also connect to the wifi on your own by following the steps detailed in our guide here.
Update (As of August 16, 2022):
With regard to laptops no longer being needed in our Cubao office
We are continuing to observe the situation should there be a need for this to be included on our priority pipeline.
12. Are we still prohibiting the use of mobile phones inside the production area?
12. Are we still prohibiting the use of mobile phones inside the production area?
The Electronic Device Policy is still enforced and only those with exemption passes are allowed to bring their phones. You may use your locker to safekeep your personal electronic devices.
For more information, you can head to the Policies and Processes tile in your Acquire Portal. You’ll find the policy labeled as Electronic Device Policy under the Compliance and Information Security policies.
13. How do I request a locker?
13. How do I request a locker?
To request a locker, simply follow the steps below:
1. Log in to Acquire Portal at https://portal.acquirebpo.com/
2. Head to the Locker Management tool.
3. To request a new locker or change an existing locker assignment, click on the Locker tile. Choose the site and locker section, then click Submit.
4. Click on your selected locker number, then click Submit. Blue tiles are available, while Red tiles are unavailable.
5. You will receive an email confirmation that your locker online registration was successful.
Update (As of August 16, 2022):
With regard to the option of adding more lockers in the future
We are currently partnering with Acquire to improve our locker room allocations and numbers as part of facilities management.
14. How do I reserve a meeting room?
14. How do I reserve a meeting room?
To request for a meeting room, conference room, or manager’s office, you may approach any of our onsite frontdesk personnel:
Aloha Arevalo (Ortigas)
Sarah Rañada (Cubao)
In order to reserve your meeting room, make your request by sending an email to frontdesk@acquireap.com
In your email, you must indicate the following:
Subject Line must be: ROOM RESERVATION | YOUR PREFERRED ROOM
Date and Time of use
Preferred Room
Purpose of the Reservation
After you’ve sent the email, wait for a reservation invite to be sent to you by Front Desk via Microsoft Calendar. Accept the invite once you’ve received it to confirm your reservation.
Note that your requests must be made two (2) business days before your scheduled date. Requests will also be processed on a first-come, first-served basis.
On the day of your reservation, please take note of the following reminders:
Arrive within 10 minutes of your scheduled time to avoid cancellation. Your reservation may be retracted as deemed necessary.
Observe physical distancing and wear a well-fitted mask while inside the room.
AVAILABLE MEETING | TRAINING | CONFERENCE ROOMS
15. What are the parking situations at the Cyberpark and Gamma offices?
15. What are the parking situations at the Cyberpark and Gamma offices?
16. What do I need to know if I have to use the office clinics?
16. What do I need to know if I have to use the office clinics?
To contact the clinic, you may dial the hotline number 799100.
In case the nurse is on break, your call will be forwarded to their personal mobile number.
Here are the specifics for our clinics in both office sites:
Note: In the absence of an available nurse, ask help from the Front Desk and/or Security Team. They will coordinate with Acquire FM/clinic operation.
17. Are the pantry, sleeping quarters, and game room open?
17. Are the pantry, sleeping quarters, and game room open?
Our pantries are now open and can be used by our employees and staff. Do take note that we are still advised to practice health and safety protocols. This includes cleaning up your eating area before and after using, social distancing, food should be individually packed, as well as proper and responsible disposal of garbage.
Our sleeping quarters are also now open and can be used by our employees and staff. Again, you are also advised to practice health and safety protocols. Be sure to clean up and keep the room tidy before and after using. Per Acquire policy, employees will be able to use the sleeping quarters for a maximum of two (2) hours only.
If you are reporting onsite at our Cyberpark office in Cubao, you can also access our game room during your breaks. Cleaning up before, during, and after playing our games there is highly encouraged. Dispose of your garbage properly and observe social distancing, as well as the proper wearing of your face mask.
Updates (As of August 16, 2022):
With regard to usage time of sleeping quarters
Do note that our sleeping quarters are already open and available to be used by all employees reporting for work in our Ortigas and Cubao sites. Again, remember that maximum usage for the sleeping quarters lasts for two (2) hours only.
With regard to the addition of vending machines onsite
Placement of vending machines in our Ortigas and Cubao sites is still being discussed with Acquire. Once further developments have been established, trust that further announcements on the matter will be cascaded accordingly.
18. What are the nearby food stores at our Ortigas and Cubao offices?
18. What are the nearby food stores at our Ortigas and Cubao offices?
CYBERPARK SITE
If you’re reporting for onsite work at our Cubao office, you may find the following nearby restaurants and food stores:
7-Eleven
Mercury Drug
Seattle's Best
Starbucks
Wendy's
Jollibee
Rufos
KFC
Taco Bell
SM Cubao and Farmers Market are also within walking distance of our Cubao Cyberpark Tower 2 office.
Employees reporting for night shift work onsite can also buy food from any of the concessionaires located in our pantry. Please take note that Grab credits for food allowance will only be given until our June 15 shift.
GAMMA SITE
19. Miscellaneous Questions (As of August 16, 2022)
19. Miscellaneous Questions (As of August 16, 2022)
With regard to the possibility of benefitting from a retirement plan with RingCentral Manila
As of writing, on-going discussions are being made regarding this matter. Should there be any further development, official communications will be properly cascaded.
With regard to the opening of our own business entity here in the Philippines
Conversations are still happening regarding this matter. Should there be any further development, updates will be properly cascaded.
With regard to concerns about the current workload - are we thinking about repurposing managers whose scope of duties can be taken over by associate managers/leads?
The management are continuously reviewing the situation in order to come up with a more viable and feasible resolution. Should there be any further development, updates will be properly cascaded.
The management is currently reviewing this, while considering factors involving business and operations efficiency. Rest assured that RingCentral is openly finding ways to achieve the optimal state of business, while reviewing manager to subordinate ratio.
With regard to the possibility of getting the 14th month pay back on the employee’s benefits
We will continue to observe the situation to see if there is a need for this to be included in our main pipeline.
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