Hello Mr/Ms, customer ! Part of your order has already been sent, and the rest will follow soon. This sometimes happens when items come from different locations, or if one part is ready before the other. We want to make sure everything is packed safely and delivered to you in the best condition. Thank you so much for your patience, we truly appreciate you!

 Hello Mr/Ms, customer. I checked on your order and found that it's a pre-order. That means we’re still waiting for the item to arrive at our warehouse, which usually takes about 15 days. After that, it will be shipped to your address, and delivery typically takes around 7 working days. Thank you so much for your patience, we truly appreciate it!

Hi Mr/Ms, customer, I looked into your order and completely understand your concern. What you’re seeing is likely an authorization hold—a temporary pending charge that banks place to confirm payment. It can look like a duplicate, but don't worry—it usually drops off within 72 hours. You’ll only be charged once once the payment fully processes. If it doesn’t clear up after that time, we’re happy to help!

I'm really sorry for the delay—I understand how frustrating that can be. The good news is your order is still on the way, and we’re working hard to get it to you as soon as possible. As a thank-you for your patience, we’re offering free shipping and a one-time 25% discount on your next order, applicable to a total of up to $100. We truly appreciate you!

Thank you for reaching out. I’ve checked on the item for you, and at this time, there is no active promotion or discount available for it.

If you’ve seen a special offer advertised elsewhere, please feel free to forward a screenshot or any supporting details to customerservice@shoplc.com. Our team will be happy to review it further.

We appreciate your interest and are always here to assist with any questions or concerns.