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Review Incentive Campaign

• Customers who will submit a review will receive a $5 Dynamic Coupon. 

• Applicable for eligible items only. 

• LiveTv and recently aired items are excluded from this promotion. 

• Each coupon can be redeemed only once before the expiration date. 

• Redeemable only for minimum order value of $25 on website.

• The customers will receive the $5 Dynamic Coupon via email.

Overview

The document outlines various self-service options available to customers for managing orders, returns, accounts, payments, and auctions.

Possible Scenarios

• Order Inquiry

• Returns Inquiry

• Update Account

• Payment Method

• Budget Payment Inquiry

• Rising Auctions

• Item Inquiry

Order Inquiry

Functions:

• Order Status

• Order Tracking

• Order Summary

• Order Cancellation

Details:

• Check if payment is successful or shipped.

• View order total, card used, shipping & billing address.

• Cancel orders before “payment taken” status.

Navigation:

Order History → Order Details → Cancel Order

Returns Inquiry

Functions:

• Return Label Request

• Return Request Tracking

Process:

Order History → Returns → Select Item → Select Reason → Select Nearest Post Office → Submit & Download RTL

Update Account

Options:

• Address Update

• Update PIN/Password

Navigation:

Edit Profile → Profile → Address Book / Change Pin

Payment Method

Options:

• Update Payment Method

• Remove Payment Method

Navigation:

Edit Profile → Profile → Payment → Payment Details

Budget Payment

Functions:

• Make a BP Payment

• Balance Inquiry

Navigation:

Order History → Budget Pay Orders

Item Inquiry

Functions:

• Sign up for notifications

• Use PayPal as a payment method

Rising Auctions

Functions:

• Bid History

• AutoPay

Navigation:

Edit Profile → Manage Auctions → AutoPay / Bid History

Customer Appreciation Day (Sep 17)

COUPON DETAILS

• $10 OFF coupon on a total order value of $50–99.99

(redeemable on a future purchase of $50+)

• $20 OFF coupon on a total order value of $100–109.99

(redeemable on a future purchase of $100+)

• $50 OFF coupon on a total order value of $200+

(redeemable on a future purchase of $200+)

App-Exclusive Promo Code

Please note:

• The code APPSHIP is valid only on the ShopLC app.

• It is not applicable on the website.

• This offer is for customers who haven’t shopped on the app before.

• Thank you for keeping this in mind while assisting customers!

New Registration Update

In the section where we ask about Roku and Fire TV, the order has now been updated to:

👉 FIRE TV & ROKU (everything else in the script remains unchanged).

Please update your approach when asking customers about how they are watching ShopLC on TV.

Instead of asking: “How are you watching us on TV?”

Please ask: “Where did you discover ShopLC from? Was it through Cable, Antenna, Fire TV & Roku, or did you find us through an advertisement on a program (for example, Comedy Central, etc.)?”

Important:

Proactively provide all four options to the customer.

Do not ask for any further details beyond these options.

Invoiced Order Cancellation Requests 

Agents are advised not to send cancellation requests for invoiced orders via personal messages on Teams. We have a dedicated group chat titled "Invoiced Order Cancellation", and all such requests must be shared in that group.