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Reminder: Stay professional with customers. Escalate if neededβyour attitude reflects the team. Letβs lead with respect.
Your comprehensive resource hub filled with invaluable tips, expert tricks, and essential process reminders, all condensed into a single, easy-to-access page, helping you to streamline workflows and maximize productivity effortlessly.
Β MARCH 2026 CONTENTS
Β MARCH 2026 CONTENTS
AUTOPAY (S&H CHARGE)Β
AUTOPAY (S&H CHARGE)Β
Posted on March 31, 2026 6:42 PM
by Chandan Raina (CC) via Announcement GC
π°AUTOPAY (S&H CHARGE) π°
Please inform customers about the upcoming shipping rate changes!
β οΈΒ Important Update:
Changes to $1 Auctions Autopay Shipping!
Effective Date: Starting April 1st, 2026
The Change: (Old Promotion) 50% OFF Autopay Shipping Ending
New Rate: $2.99 Shipping (labeled as 25% OFF)
What You Need to Know:
π²New Rate: $2.99 Shipping
𧩠No Action Needed: Accounts will be Auto-Updated.
ποΈ Same $1 Auctions: Still Exciting Deals!
Let's Keep Our Customers Informed!
Help reduce confusion and answer questions!
SANDBOX EMAIL ERROR
SANDBOX EMAIL ERROR
Posted on March 30, 2026 8:52 PM
by Ridwan Shaikh Husain Kazi (CC) via Announcement GC
πΈοΈ IMPORTANT ANNOUNCEMENTΒ
EMAIL SENT IN ERROR πΈοΈ
Due to a technical glitch, it triggered confirmation emails to customers and it led to the emails being sent out. Please use the verbiage mentioned in the below one pager.Β
-----------------------------------------------------
Confirm your subscription
[Yes, I want to subscribe]
If you didn't subscribe to this list or you're not sure why you received this email, you can delete it. You will not subscribed if you don't click on the link above.
If you have any questions, you can reply to this email.
-----------------------------------------------------
INFORM CUSTOMERS USING THIS SCRIPT:
βWe would like to inform you that the email you received earlier was sent in error. Please disregard the communication, and we sincerely apologize for any confusion caused.
If you have any other queries, weβll be happy to assist you."
****REMINDER - PRICE MATCH POLICY****
****REMINDER - PRICE MATCH POLICY****
Posted on March 29, 2026 9:05 PM
by Chandan Raina (CC) via Announcement GC
Price Match & Discount Policy β Effective Immediately π―
Customers may choose either a discount code or a price match, not both.
If a discount was used on a higher TSP and the price drops within 30 days, we'll match the lower TSP onlyβthe original discount won't apply to the new price.
No price adjustments on items that later go on:
βοΈClearance Sale
βοΈ Special promotions
This includes:
Β βοΈ Clearance items marked down further
βοΈ Items moved from regular price to clearance (final sale not eligible)
βοΈ Reference Price: TSP (Todayβs Special Price)
Exceptions: Shipping and Taxes
Eligible Timeframe: 30 days
Agent Script:
βAt Shop LC, we can apply either a discount code used at purchase or a price matchβwhichever works better for you, but not both. If the price has dropped, weβll match the lower TSP, but we canβt reapply the original discount. Iβm happy to assist with the best option!β
***MANDATORY REMINDER - CORRECT CALL DISPOSITIONS****Β
***MANDATORY REMINDER - CORRECT CALL DISPOSITIONS****Β
Posted on March 26, 2026 1:54 PM
by Chandan Raina (CC) via Announcement GC
CHOOSE THE CORRECT CALL DISPOSITION! π²
It's CRUCIAL to select the RIGHT DISPOSITION for every call!
Β π ACCOUNT ISSUE Β Β π
Billing, Payments, Account Updates
Β π§ TECHNICAL SUPPORTΒ π§
Tech Problems, Troubleshooting
Β π SALES / UPGRADE Β π
Product Info, Upgrades, New Sales
Β π― CANCELLATION / RETENTION Β π―
Cancellation Requests, Retention Saves
Β DISPOSE ACCURATELY!Β
LISTEN CAREFULLY to the customer's concern.
SELECT the disposition that BEST MATCHES the issue.
ENSURE the call is DISPOSED CORRECTLY in the system.
INCORRECT DISPOSITIONS CAN LEAD TO REPORTING ERRORS AND COMPLIANCE ISSUES!
REMINDER: Acceptable Mode Of Payments for Budget Pay
REMINDER: Acceptable Mode Of Payments for Budget Pay
Posted on March 26, 2026 10:27 AM
by Chandan Raina (CC) via Announcement GC
The Acceptable Mode of Payments for Budget Payment π’
Please Note the Acceptable Payment Methods:
π³ Credit CardΒ
Credit cards are accepted for budget payments.
Β π³ Debit Card
Debit cards are accepted for budget payments.
Β π§ΎMoney Orders / Cheques
Money orders and cheques are accepted for budget payments.
Additional information on the Money Orders/Checks:
Payable to: Shop LC
Mail to Address: 100 Michael Angelo Way, Suite 400, Austin, TX 78728
Attention: Service Dept.
Please note that there will be a processing delay, as time is required for the customer to mail the check and for the warehouse to receive it. Once received, it will then be processed by Ms. Carol Cooper.
Thank you for your cooperation! π«Άπ»
REMINDER: Updates on Payment Arrangement
REMINDER: Updates on Payment Arrangement
Posted on March 26, 2026 8:42 AM
by Chandan Raina (CC) via Announcement GC
Updates on Payment ArrangementΒ π³
Important Update: Payment Arrangement Accounts
πAccounts under Payment Arrangements will no longer be blocked.
π Always check for the Payment Arrangement flag before sharing any Budget Pay information.
π Customers with a Payment Arrangement can now place full-price orders.
π Do not remove any flags related to Payment Arrangements.
Example flag:
***CUSTOMER UNDER BP PAYMENT AGREEMENT. REFER ALL BP BALANCE INQUIRIES/ PAYMENTS TO BP DEPARTMENT. - BP amount is incorrect. ~ SF 2/2/24 No Email 10/15/2024 S.C ** Accounts associated with each other 000396004 and 000584701. Only Use 000396004 ~
REMINDER - Replacement for RA ITEMS
REMINDER - Replacement for RA ITEMS
Posted on March 25, 2026 2:58 PM
by Chandan Raina (CC) via Announcement GC
REMINDER π£οΈ
Please do not process any reshipment for the RA items in any scenarios!
If required, the agents should request the customer to bid again on the item.
BID AGAIN: Price can be adjusted to the lower price later once the order is invoiced.
βΌοΈ Rebid on the Item βΌοΈ
For Defective / Damaged ItemsΒ
Please advise the customers to return the item for a refund.
π Damaged Item
π Return for Refund
β οΈNo Reshipments for RA Items!
Free Gift with Purchase
Free Gift with Purchase
Posted on March 10, 2026 5:53 PM
by Rohit Dhakar (CC) via Announcement GC
Free Gift with Purchase π
Wednesday || 11 March || 7 AMΒ
Β
Main items: 8477800, 8477799
Free item: 8315837
Β Β
March 24th Diamond Workshop 3 PM CSTΒ
March 24th Diamond Workshop 3 PM CSTΒ
Posted on March 10, 2026 5:40 PM
by Rohit Dhakar (CC) via Announcement GC
SHOP LC
GEMSTONE WORKSHOPS
Explore More with Us!
PRESENTS ALL ABOUT
π DIAMOND π
πDiamonds are the hardest natural material on Earth (10 on the Mohs scale), and only a diamond can scratch another diamond.
π Diamonds come in many colors - like pink, blue, and yellow - caused by tiny trace elements inside them.
πMost diamonds formed 1β3 billion years ago deep underground and were brought to the surface by volcanic eruptions.
JOIN US ON
TUESDAY, MARCH 24TH | 3:00 PM CT
FOR A FREE 60 MINS WORKSHOP
THIS FUN NEW EVENT WILL FEATURE
πEducational Material
πInside Peeks into Shop LC
π Interaction with our Hosts
DONβT MISS OUT!
[RSVP Now]
Diamond Workshop RSVP Link :-Β RSVP : Shop LC
ALL PARTICIPANTS WILL BE AWARDED A CERTIFICATE OF COMPLETION FOR THE GEMSTONE WORKSHOP
25th March Focus Group Call
25th March Focus Group Call
Posted on March 10, 2026 5:35 PM
by Chandan Raina (CC) via Announcement GC
We Value Your Opinion
Your insights are invaluable. You're invited to an exclusive virtual event, designed just for you.
Share your valuable feedback about SHOP LC and receive a
$15 SHOP LC CREDIT!*
as a reward
Join our virtual focus group call on
MARCH 25 @ 3 P.M. CT
Help us to know you better, understand your preferences, and make your Shop LC experience even more extraordinary. Participate to meet our host and receive a special event reward.
SO, DON'T WAIT; SECURE YOUR SPOT!
[RSVP Now]
RSVP : Shop LC
*Please note this exclusive event is limited to the first 30 verified registrations on a first-come, first-served basis. Zoom Meeting details of this special gathering will be shared in a future reminder email with the lucky 30 registered guests.
Missing Item - 8356532 Closeout Set of 2 Copper Knives
Missing Item - 8356532 Closeout Set of 2 Copper Knives
Posted on March 5, 2026 1:33 PM
by Rohit Dhakar (CC) via Announcement GC
Missing Item - 8356532 Closeout Set of 2 Copper Knives
We may receive complaints regarding a missing item from order 8356532. This order was part of a BOGO offer, but due to an error, the WH team shipped only one piece instead of two.
If any customer reports this issue, please raise a ticket with the WH team, and they will dispatch the missing item immediately.
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