Description:  Customer called to placed an order and to get it  resize 

Tools Needed: AMS | ShopLC Website

Steps: 

1. Verification (Customer's Name)                                     

2. Verify which size customer wants (don't forget to tick the resize box before placing the order and put a notation for the size requested after placing with order details.

3. Deliver Personalized Closing spiel.

Suggested Note Template:

   ***For resize **** size 7                                                                                                    

Reason of Call: sale, resize for size 7 for order

Action Taken: Place order, please resize to size 7 

Reason of call: Blocked account due to chargeback/possible Fraud (order number)

Action Taken: advised cx of the TAT for the response. send a request for SF creation to let support on duty create the case request on my behalf. Case details from support will follow. Best callback number: ____ Best callback time: ___ (Free Flow)

Suggested Scripts:

This is for item ______ and you want us to resize this to size 7 right ? ( don't forget to tick the box and put AMS notes : select special order /resize )                                                                                                                                                                                                                                   

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Description:  Customer called in to get the ring resize

Tools Needed: AMS | ShopLC Website  | Salesforce

Steps: 

1. Verification (Customer's Name)                                      

2. Check  item details (Note: if the ring is NOT resizable- refer the customer to local jewelry store)                                                              

3. If eligible for resize verify what ring size customer wants  ( make sure to put AMS notation to notify returns for resize)                           

4. Educate the customer about the returning process ( including : RTL , TAT for resize  )    

5. Deliver personalized closing spiel 

Suggested Note Template:

  ***For resize **** size 7           

Reason of Call: Return for resize  for order 

Action Taken: educate customer upon returning an item / send RTL to email and TAT,  provide resizing TAT. 

Suggested Scripts:

"Sure I'd be happy to help in resizing your ring"

"I believe this is for item ____ and you want this to get resize for size 7 right? "  

"Kindly return the item using the RTL/returns form and once we receive the ring will have it resize to size7  for free" 

"Up to 5 working days and  after resize   will ship it back to you up to 7 business days"

Explore Suggested Scripts Here

Description:  Customer called in if she can get the ring resize

Tools Needed: AMS | ShopLC Website  | Salesforce

Steps: 

1. Verification (Customer's Name)                                      

2. Check  item details (Note: if the ring is NOT resizable- refer the customer to local jewelry store) 

3. If eligible for resize verify what ring size customer wants  ( make sure to put AMS notation to notify returns for resize)  

4. Educate the customer about the returning process ( including : RTL , TAT for resize  )    

5. Deliver personalized closing spiel 

Suggested Note Template:

  ***For resize **** size 7           

Reason of Call: Return for resize  for order 

Action Taken: educate customer upon returning an item / send RTL to email and TAT,  provide resizing TAT. 

Suggested Scripts:

"Sure I'd be happy to help in resizing your ring"

"I believe this is for the item***and you want this to get resize for size7 right?"

"As per checking  this item is not eligible for free resizing but if you wants us to get this resize there's a charge of $75."

"Kindly return the item using the RTL/returns form and once we receive the ring will have it resize to size7 up to 5 working days and after resize up to 7 business days in shipping it back to you."                                                                                                                                                                                                                                     

Explore Suggested Scripts Here