The following are the Five9 Call Dispositions used for tracking and categorizing call outcomes accurately:

Budget Pay

• Balance Inquiry

• Shift Budget Pay Instalments

• Payment Made

• Payment reminders

Escalation

• CS

• Shipping fee

• Website issue

• Escalation VM

Order 

• Tracking

• Merchandise Questions

• Returns Inquiry

• Missing Item - INI - LIM

• Price Issue - SH

• Cancelled-Change of Mind

• Cancelled-Shipping fee

• Cancelled-Others

Sales Call

• Sales Successful

• Sale Unsuccessful

• Sales Successful and CS Query

• Sale Unsuccessful and CS Query

Registration

• Sale Successful

• Sales Unsuccessful

General Inquiry

• Product, Merchandise, Website

• Refund Status

• Payment Status

• Reports

• Disconnected - System Error

• Prank - Spam - Ghost

OB Call

• VM Send

• Mailbox Full - VM Not Setup

• Issue Resolved

Web and RA