Five9 Dispositions
Customer Service_HYB
Reminder: Stay professional with customers. Escalate if neededāyour attitude reflects the team. Letās lead with respect.
Five9 Dispositions
Customer Service_HYB
Five9 Dispositions
The following are the Five9 Call Dispositions used for tracking and categorizing call outcomes accurately:
Budget Pay
Balance Inquiry
Shift Budget Pay Instalments
Payment Made
Payment reminders
Escalation
CS
Shipping fee
Website issue
Escalation VM
OrderĀ
Tracking
Merchandise Questions
Returns Inquiry
Missing Item - INI - LIM
Price Issue - SH
Cancelled-Change of Mind
Cancelled-Shipping fee
Cancelled-Others
Sales Call
Sales Successful
Sale Unsuccessful
Sales Successful and CS Query
Sale Unsuccessful and CS Query
Registration
Sale Successful
Sales Unsuccessful
General Inquiry
Product, Merchandise, Website
Refund Status
Payment Status
Reports
Disconnected - System Error
Prank - Spam - Ghost
OB Call
VM Send
Mailbox Full - VM Not Setup
Issue Resolved
Web and RA