Free Gift - (January 26, Friday)
Winter Storm Fern
FREE ITEMS (January 23, Friday)
Mandatory Documentation for Order Tracking Concerns
“WELCOME WITH LOVE” for NEW Customers
Call Transfer Protocols
GemFest Feb'26
BOGO Deals Update for Friday | January 16th 2026
Stuck Order - Initial Checks
Shop LC's Free Garnet Workshop - 21st Jan
FOCUS GROUP CALL
Reminder for Order tracking Calls 

FREE ITEM - February 2, Monday @7AM
30th Jan New Customer Offer: Free CK Bracelet
REMINDER: FREE STUD EARRINGS - Orders above $500 (Jan 27, 2026)
THE POWER OF GENUINE APOLOGY
Free Gift Alert (January 28, Wednesday)

✨ New Customer Free Gift — Today Only ✨

Receive a FREE Calvin Klein Bracelet with Your Order!

Retail Value: $39.99 – Absolutely FREE!

Key Points to Note:

📍Applies to New Customers only

📍No promo code required

📍Gift auto-adds with qualifying purchase

Please Ensure:

📍 TV Hosts clearly call out the free gift as a welcome incentive

📍 Digital & App teams highlight the offer prominently

📍Customer Service is aware and prepared for inquiries

📍 Warehouse & Fulfillment are aligned on inclusion
(Item codes. 8354448. 8354459. 8356216)

💎FREE LAB GROWN DIAMOND STUD EARRINGS with Orders Over $500 on Tues, Jan 27th! 💎

LIMITED TIME OFFER! 👀

Place a Single Order Over $500 & Get a Pair of Lab Grown Diamond Stud Earrings FREE!

IMPORTANT DETAILS:

• Excludes: LIVE TV Items, Recently Aired Items,

• WEB TV Items, $1 Auctions, Clearance,

• Doorbusters (FPC items only).

• Orders Must Be Placed via the Web or App

• Single Order Total Must Exceed $500 to Qualify

WHY OFFERING AN APOLOGY MATTERS

Acknowledging the concern at the first place

👀 How does it matter? Let’s break it down:

🫂 IMMEDIATELY SHOWS EMPATHY
Starting with a specific apology immediately shows empathy and care, letting the customer know you understand how they feel.

🫂 VALIDATES THE CUSTOMER’S FEELINGS
Acknowledging their concern makes them feel heard and valued. Validating emotions builds trust and connection with the customer.

🫂 DEFUSES FRUSTRATION & HELPS CALM THE CALL
An apology can defuse customer frustration and create a calmer atmosphere to address their issue effectively.

🫂 SETS THE TONE FOR SOLUTIONS
Apologizing paves the way for constructive dialogue and sets the stage for resolution. It's a positive first step toward solving the problem.

A genuine apology shows that the customer matters to you.

January 28 - Wednesday, 7am (Free Gift Alert)



Main items:

🍊 8038474 ( CBD Queen - 30ml Broad Spectrum Oil 20% (6000mg) - Orange with Free Muscle & Joint Balm)
🪻8038473 (CBD Queen - 30ml Broad Spectrum Oil 20% (6000mg) - Natural with Free Muscle & Joint Balm)
🌿8038472 (CBD Queen - 30ml Broad Spectrum Oil 20% (6000mg) - Peppermint with Free Muscle & Joint Balm)

Free item:

🍭 8411851 (CBD Queen Mini Muscle & Joint Balm (.33oz) FREE GIFT)

🎁 Free Gift - Monday 1/26 at 7 PM 🎁

Everyone Monday 1/26 at 7 PM 

Main Item - 7270730 (Luna'mour NuFit Pro LED & EMS Slimming Belt (Lifetime Warranty))

Free item - 8376271 (LUNA'MOUR MicroMini Face Lift Beauty Tool)

SHOP LC

🩷 WELCOME WITH LOVE 🩷

FREE GIFTS FOR NEW CUSTOMERS!

Valentine’s is approaching, and so is one more exciting event of our year!
Starting Wednesday, January 21 through January 25, we’re launching…

✨ WELCOME WITH LOVE for NEW Customers ✨

For 5 days, every NEW customer who shops with us will receive a FREE GIFT with their purchase.

Each day brings a new surprise, a new moment to delight, and a new opportunity to welcome more families into our Shop LC community.

This event is all about Delivering Joy — and YOU are the heart of making that joy real.

IMPORTANT NOTICE

PLEASE FOLLOW THE CORRECT CALL TRANSFER PROCEDURE FOR EVERY CALL

STRICTLY FOLLOW CALL TRANSFER PROTOCOL!

🚫No agent should transfer the call to any other CS agent even if a customer shares the agent’s name and requests the transfer.
🚫CS agents are not allowed to share their extensions with the customer.

REMINDER:

NON-ADHERENCE TO THIS RESULTS IN AN AUTOMATIC FATAL IN THE CALL AUDITS

✅Politely decline transfer requests to another agent even if the customer shares an agent’s name.

✅ Reassure the customer that you’re here to help and that you’ll ensure their issue is resolved.

OUR EXTENSIONS ARE NOT TO BE SHARED WITH CUSTOMERS

THANK YOU FOR ENSURING COMPLIANCE!

NON-ADHERENCE TO THIS RESULTS IN AN AUTOMATIC FATAL IN THE CALL AUDITS‼️

SHOP LC
GEMFEST

EVENT DETAILS

Friday, Feb 20th, 2026
1:00 PM - 5:00 PM
Shop LC, 100 Michael Angelo Way, Suite 100, Austin, TX 78728
RSVP NOW ▸ Gem Fest 

WHAT GEMFEST IS

GemFest is Austin’s ultimate celebration of gemstones - customers can explore natural gemstone jewelry from $10- $10,000, shop 200+ gemstones, and enjoy a fun, community-style event from a brand with 40 years in business (18 years in Austin) and 2.5M happy customers.

KEY ATTRACTIONS & OFFERINGS DURING THE EVENT

1. WORKSHOPS & EXPERIENCES

   > Beading Workshop: Learn beadwork basics and create a piece to take Home, guided by industry expert Eric Mausolf.

2. Pearl Palooza: A lively pearl-themed activity station with Pearl Bingo, quick Pearl Pyramid chopsticks challenge, and a Left-Right Dice showdown – plus prizes.

3. FASHION SHOW
   There will be a fashion show featuring some of our best apparel, styled with standout jewelry favorites for the full Shop LC look.

4. FREE SERVICES
   > Free Jewelry Cleaning: Customers can bring favorite pieces for complimentary cleaning.

STUCK ORDER - PROCESS

Turnaround Time (TAT) Information:
THE STUCK ORDER TAT IS 5 BUSINESS DAYS FOR THE REGULAR ORDERS & 7 BUSINESS DAYS FOR THE RINGS

Process Checklist:
TO CONSIDER ANY ORDER A STUCK ORDER, PLEASE ENSURE BELOW CHECKS:

1. PAYMENT TAKEN (ORDER STATUS)

   • Check if the other orders for the same item are on the same status or not

2. INVOICED (ORDER STATUS)

   • Check if the other orders for the same item are on the same status, if not - escalate the concern to WH for the update

Action Required:

If it's more than 5 business days and the other orders for the same item have been shipped or invoiced, kindly proceed with the reshipment or refund based on the item availability or customer request.

 YOU'RE INVITED!

SHOP LC GEMSTONE WORKSHOPS
Explore More with Us! 

ALL ABOUT GARNET

JOIN US FOR A FREE 60 MINS WORKSHOP
WEDNESDAY, JAN 21ST • 3:00 PM CT


THIS FUN NEW EVENT WILL FEATURE:

• • Educational Material

  • Inside Peeks into Shop LC

  • Interaction with our Hosts

DON'T MISS OUT!
RSVP Now 

ALL PARTICIPANTS WILL BE AWARDED A CERTIFICATE OF COMPLETION FOR THE GEMSTONE WORKSHOP 

REMINDER FOR ORDER TRACKING

• Apologize (for the delay/inconvenience): Start with a polite issue specific apology.

• If Pre-Order → Educate: Explain that the item is on pre-order and may take up to 15 business days to ship.

• EDD + Not guaranteed: Provide the Estimated Delivery Date but clarify it's not guaranteed.

• Enable tracking notifications: Encourage enabling notifications.