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Reminder: Stay professional with customers. Escalate if needed—your attitude reflects the team. Let’s lead with respect.

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SLC PORTAL
  • Home
  • What's New
  • Returns & Orders Update
  • Performance Dashboard
    • 2026 Scorecard
    • 2025 Scorecard
    • 2024 Scorecard
  • Superstars League Corner
    • WOW Champ Club
    • Top Performers
      • 2026 Top Performers
      • 2025 Top Performers
      • 2024 Top Performers
    • Birthdays
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    • Employee Engagement
    • Rewards and Recognition
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  • Process Guide
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    • QA Parameter Scoring
    • Account Update
    • Appraisal Request
    • Block Account
    • Budget Pay
    • Cancellation
    • Channel Issue
    • Discounts
    • IVR Issue
    • Market Place
    • Order Tracking
    • Pre order vs Stuck order
    • Refunds
    • Request for Copy of Documents
    • Reshipment
    • Resizing
    • Returns
    • Sales Call
    • Shipment Restrictions
    • Straight New Registration
    • Tamsy
    • Web/RA
    • FAQs
    • UH Guidelines
    • Five9 Dispositions
    • Troubleshooting Guide
  • Scripts Bank
    • POSITIVE SCRIPTING
    • Opening & Closing Spiels
    • Verification Statements
    • Empathy & Assurance Statements
    • Building Rapport
    • Probing & Issue Verification
    • Escalation & Transfer Calls
    • Handling Complaints & Negative Feedback
    • Positive Feedback
    • Shipping & Handling Charge
    • Putting on Hold
    • System Issues Script
    • Asking for the SALE
    • Adding Birthdays of VIP & Champion Customers
    • Drop-ship Orders
    • Refund Script
    • Stuck Order Script
    • Replacement Policy
    • Protection Plan Upsell Script
    • CREDIT CARD DECLINED / ADDRESS VERIFICATION ISSUES
  • Tools & Links
  • Catalogue
  • Training Materials
  • Meet the Team
  • Contact Information
  • More
    • Home
    • What's New
    • Returns & Orders Update
    • Performance Dashboard
      • 2026 Scorecard
      • 2025 Scorecard
      • 2024 Scorecard
    • Superstars League Corner
      • WOW Champ Club
      • Top Performers
        • 2026 Top Performers
        • 2025 Top Performers
        • 2024 Top Performers
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        • 2026 Birthdays
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      • Employee Engagement
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    • Process Guide
      • ShopLC Mobile App Interface
      • QA Parameter Scoring
      • Account Update
      • Appraisal Request
      • Block Account
      • Budget Pay
      • Cancellation
      • Channel Issue
      • Discounts
      • IVR Issue
      • Market Place
      • Order Tracking
      • Pre order vs Stuck order
      • Refunds
      • Request for Copy of Documents
      • Reshipment
      • Resizing
      • Returns
      • Sales Call
      • Shipment Restrictions
      • Straight New Registration
      • Tamsy
      • Web/RA
      • FAQs
      • UH Guidelines
      • Five9 Dispositions
      • Troubleshooting Guide
    • Scripts Bank
      • POSITIVE SCRIPTING
      • Opening & Closing Spiels
      • Verification Statements
      • Empathy & Assurance Statements
      • Building Rapport
      • Probing & Issue Verification
      • Escalation & Transfer Calls
      • Handling Complaints & Negative Feedback
      • Positive Feedback
      • Shipping & Handling Charge
      • Putting on Hold
      • System Issues Script
      • Asking for the SALE
      • Adding Birthdays of VIP & Champion Customers
      • Drop-ship Orders
      • Refund Script
      • Stuck Order Script
      • Replacement Policy
      • Protection Plan Upsell Script
      • CREDIT CARD DECLINED / ADDRESS VERIFICATION ISSUES
    • Tools & Links
    • Catalogue
    • Training Materials
    • Meet the Team
    • Contact Information

Contact Information

Our Shop LC Customer Care Team are here 24/7/365 to assist you with any questions you may have.

Call Us:

Sales: 8778990099

Customer service: 8778990078

Personal Shopper: 8778990490

ShopLC Austin local: 512 852 7000


Opatra:+44 020 7998 5708 / Email: info@opatra.com

Numiere (Lumina NRG)  / Phone: (888) 691-1905

 Email: info@luminanrg.com


Lunamour Contact Info:

Email: hello@lunamour.co





Our courier's contact info: 


USPS:   1-800-275-8777

DHL:   1.800.805.9306

UPS:  1-800-742-5877

FEDEX:  1800 463 3339 / 18773392774 (Select the FedEx Web Services)


Ontrac(Text): Text "track my package" to 205.855.5110* and an OnTrac representative will be happy to help.


Ontrac(Call): 800 334 5000


Email Us:


Live TV email: live@shoplc.com

ShopLC email: Customerservice@shoplc.com




Shop LC text us:


At(TV host feedback): 5129444304





Khold Skincare:

Phone: +27 31 206 2001

📧 Key Contacts:

  • Managing Director: Kees Anton van Welie – keesv@khold.co

  • Head of Operations: Ben Marais – benm@khold.co

  • Financial Director: Riaan du Toit – riaant@khold.co

















 







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created by: Melf Temblor / maintained by: SLC x OP360 Support Team / for OP360 Internal Use Only
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