ONE PAGER

IMPORTANT ANNOUNCEMENT

🔔 SPRING INTO JOY SWEEPSTAKES 🌸

📅 PROMOTION DATES
FEB 18 – APR 1 (43 DAYS)

🔗 IMPORTANT LINKS
ENTRY PAGE: HTTPS://WWW.SHOPLC.COM/SPRINGINTOJOY/GIVEAWAYS
WINNERS LIST: HTTPS://WWW.SHOPLC.COM/WINNERS-LIST?REF=GIVEAWAY

🎁 PRIZES
1 WINNER EVERY DAY
2 WINNERS ON APRIL 1 (FINAL DAY)

📢 WINNER ANNOUNCEMENTS
DAILY AT 7 PM CT STARTING FEB 19
ANNOUNCED ON SHOP LC TV, WEBSITE, AND SOCIAL MEDIA

🧭 HOW CUSTOMERS ENTER
GO TO THE ENTRY PAGE
COMPLETE THE FORM
SUBMIT TO ENTER THE DAILY DRAWING

🗣️ KEY AGENT TALKING POINTS
CUSTOMERS CAN ENTER DAILY FOR MORE CHANCES TO WIN
NO PURCHASE NECESSARY (PER OFFICIAL RULES)
DIRECT CUSTOMERS TO THE WINNERS PAGE FOR RESULTS
PROMOTE THE DAILY PRIZES + DOUBLE WINNERS ON FINAL DAY

✅ AGENT ACTIONS
SHARE THE ENTRY LINK WITH ELIGIBLE CUSTOMERS
ENCOURAGE DAILY PARTICIPATION
USE WINNERS PAGE FOR WINNER VERIFICATION
REFERENCE PRIZE CALENDAR WHEN NEEDED

SHOP LC
DELIVERING JOY

ATTENTION CALL CENTER AGENTS!
IMPORTANT REMINDER!

COLLECT EMAIL ADDRESS ON EVERY CALL!
It is MANDATORY to ask for the customer’s email address if it is not updated on the file.

Please confirm the email phonetically to ensure accuracy.

If the customer does not have an email, update the flag notes as follows:

✔️ No email — 04/24/24 — AB

💭 No email — Date — Agent Initials

BE ACCURATE | ASK FOR EMAIL | UPDATE NOTES

Thank you for your cooperation! 🫶🏻

FRIDAY THE 13th SPECIAL
💎 NEW CUSTOMER FREE GIFT  💎
Starts 12:00 AM | Today Only

- What's the Offer? -

All New Customers who make a purchase today will receive a
Murano Style Beaded Necklace
ABSOLUTELY FREE
with their order!
No tricks. No codes. Just shop & enjoy.

- Why This is Exciting -

✅ Encourages first-time purchases

✅ Adds extra value to every new order

✅ Simple & seamless experience

- Important Details - 

 🙎🏻‍♀️Applies to New Customers only

📝 No promo code needed

 🛒Gift auto-adds with qualifying purchase

 📅Valid Friday, 13th February ONLY

- How to Position It -

"Since this is your first purchase, you'll receive a beautiful Murano Style Beaded Necklace absolutely FREE with your order today!"

 ✍🏻 Highlight the offer confidently

✍🏻 Create urgency (Today Only!)

✍🏻 Drive new customer conversions

Let's Make Today Count! 🚀

Reminder for Agents!
| DROPSHIP TEAM |

No Need to Email for Regular RTLs!

✅ No Email Needed for Regular Items
- Except for Mattresses

⚠️ Only Email If Missing Tracking Number!
- When We Don't Have a Tracking Number!

ONLY EMAIL DROPSHIP TEAM IF THERE'S NO TRACKING NUMBER!

We Value Your Opinion 💭

Your insights are invaluable. You're invited to an exclusive virtual event, designed just for you.

Share your valuable feedback about SHOP LC and receive a $25 SHOP LC CREDIT as a reward!

Join our virtual focus group call on

🗓️ FEBRUARY 17 @ 3 P.M. CT

Help us to know you better, understand your preferences, and make your Shop LC experience even more extraordinary. Participate to meet our host and receive a special event reward.

SO, DON'T WAIT; SECURE YOUR SPOT!

*Please note this exclusive event is limited to the first 30 verified registrations on a first-come, first-served basis. Zoom Meeting details of this special gathering will be shared in a future reminder email with the lucky 30 registered guests.

SECURE SHIELD - AGENT JOB AID

1. When to Offer Secure Shield

⚫Sales Calls

⚫Customer Service Calls:
✔️Order Tracking
✔️BP Inquiry
✔️Order Inquiry
✔️At Sale or Within 30 Days of Purchase
 

2. Eligibility

✔️Jewelry $50 – $4000
✔️Not for Stainless Steel, Watches, Loose Gemstones

3. Pitch Script

⚫Sales Call
“Since you’ve purchased a jewelry item, I’d like to tell you about our Secure Shield plan. It protects your jewelry from accidental damage and you can add it now or within 30 days of purchase!”

⚫CS Call
“While checking your order, I wanted to let you know your item qualifies for our Secure Shield plan. It can be added within 30 days of purchase. Would you like pricing details?”

4. Price Points

✔️50–100: $15
✔️100–500: $20
✔️500–2000: $65
✔️2000–4000: $210

It’s a one-time charge based on item value.
 

5. Purchase Options
“You can buy Secure Shield with me on this call or directly on our website.”

6. If Customer Says “Not Now”
“No problem! You still have 30 days from your purchase date to add Secure Shield if you change your mind.”

Handling Requests for Order History Older Than One Year

✨ What You Need to Know ✨

At this time, ShopLC is unable to retrieve or provide purchase history older than one year from the date of the customer’s request.

This limitation applies to:
✅Completed orders
❌Canceled orders
🪝Returned orders

Any order placed more than 12 months ago is not accessible in our system.

✨ When responding to customers, ensure your message is always: ✨

📝 Clear – Set the right expectation upfront
📝 Polite – Maintain a courteous tone
📝 Empathetic – Acknowledge their concern
📝 Consistent – Use approved messaging

✨ Approved Customer Response Script ✨

📝 Thank you for contacting ShopLC. We’re currently able to access and share order history from the past 12 months only.
📝 Offer help with recent orders or alternative support wherever possible

🔑 Key Reminder

✔️ Do not promise callbacks or escalations for orders older than one year
✔️ Offer help with recent orders or alternative support wherever possible

Thank you for your continued commitment to delivering a smooth and consistent customer experience. 💙