Total quality management refers to a management framework that provides guidance in regards to achieving a high level of quality throughout the project. During the preliminary stages of the project all members are brought together and set objectives and standards are briefed so that all team members are all working towards a set goal in regards to quality assurance.
The key to achieving quality assurance is through a 5 step process, these steps are as follows: Supervision: Inspection: Monitoring: Material Testing: Verification
Quality assurance is the planned and systematic activities are implemented into a quality system so that quality requirements are met. The end goal is to guarantee that quality methods introduced during the design phase of a construction project efficiently fulfil the client's specified criteria for quality service, performance, and output. incorporating these areas together allows for a flow of communication between different members of the team. The core areas are:
▪ Architects, designers, and engineers must meet certain requirements.
▪ Rules for marking up plans and drawings from start to finish, from preparation to modification to final approval.
▪ The guarantee that the provided materials meet the company's quality requirements.
An established framework for our team will be made to analyse and identify building standards that best meet the following criteria:
▪ Specifications for the building code
▪ Provisions of the law
▪ Construction safety.
▪ Customer expectations for quality.
with this in mind it helps to set specs for contractors including requirements:
▪ Supplier facilities are visited and inspected.
▪ Testing of materials (Time-based or work-based intervals)
▪ Testing of workmanship (Time-based or work-based intervals)
▪ Existence of a QA programme on the supplier's end
▪ Any additional criterion required to guarantee that the potential supplier is qualified to fulfil the company's Quality Assurance specifications.
Construction Quality Assurance plan layout includes:
▪ Project Personnel
▪ Quality communication
▪ Quality assurance surveillance
▪ Subcontractor & Suppliers
▪ Project Quality Specifications
▪ Inspection & Tests
▪ Control of non-conformances
▪ Project completion inspection
Quality Assurance Checklist:
A soft landing approach could be implemented which will help to guarantee that quality standards are adhered to throughout the construction phase of the project and also pre handover stage. A soft landing approach refers to the gradual process of the handover stage of a project which has a specific focus on the after care process which moves a way from a fast handover mentality of 'drop and leave'. This gives the client peace of mind knowing that any defects will be sorted.
The outline for a soft landing is as follows;
Inception and briefing
Design development and review
Pre-handover
Initial aftercare in the 4-6 weeks after handover
Extended aftercare, monitoring and feedback over the first three years of occupancy
Created by Ritvik Ranjan and Tom Foster-Ash