2018/11/07
2021/03/22 (新增內容)
一般而言，品質管理又可以分為保證 (Assurance)、計畫、控制
保證的部份是組織級的標準程序
計畫的部份是專案的品質目標，通常會在專案計畫中敘述
控制的部份則是在系統開發中的實質控制措施
Project Quality Management (詳參:PROJECT QUALITY MANAGEMENT – PMBOK SIXTH EDITION)
Plan Quality Management
Outputs: Quality management plan、Quality metrics、Project management plan updates、Project document updates
Manage Quality (第6版)
Outputs: Quality reports、Test and evaluation documents、Change requests、Project management plan updates、Project document updates
實施品質保証 (第5版)
Control Quality
Outputs: Quality control measurements、Verified deliverables、Work performance information、Change requests、Project management plan updates、Project document updates
CMMI V2.0確保品質的PA包括需求的開發與管理、流程品質保證、Verification 及 Validation、同儕審查，Verification通常是指確保產品與要求一致，而Validation則是確認產品與實際的使用情境符合，Barry Boehm以「build the product right」來說明verification，「build the right product」來說明validation。同儕審查則是透過同儕或其他的領域專家來進行文件的審查以及程式碼的審查。
Ensuring Quality (ENQ)
Requirement Development & Management (RDM)
Process Quality Assurance (PQA)
Level 1
PQA 1.1 Identify and address process and work product issues.
Level 2
PQA 2.1 Develop, keep updated, and follow a quality assurance approach and plan based on historical quality data.
PQA 2.2 Throughout the project, objectively evaluate selected performed processes and work products against the recorded process and applicable standards.
PQA 2.3 Communicate quality and non-compliance issues and ensure their resolution.
PQA 2.4 Record and use results of quality assurance activities.
Level 3
PQA 3.1 Identify and record opportunities for improvement during quality assurance activities.
Verification & Validation (VV)
Peer Review (PR)