🔹 To request new classes, please refer to the [Recruitment page].

🚫 Important: An agent cannot be terminated or removed from a campaign while in training. This applies to both the campaign and the company.

✅ Supervisor & Manager Responsibilities:

• 📩 Send an email to the designated training report recipients, detailing observations about the trainee.

• 🎯 Training will determine the trainee's future: either transfer to another campaign or termination based on performance.

• 🗂 Training Department maintains payroll records and detailed trainee performance history.

• 📊 Performance tracking ensures classification as low, good, or high performers.

• 🏆 Continuous assessment ensures fair decision-making regarding trainee progress.

🔍 Evaluation Process

• Training uses a scoring system based on attendance, knowledge checks, participation, and performance.

• Regular feedback sessions are scheduled to provide insights into each trainee’s development.

• Trainers document performance trends and escalate concerns as needed.

👨‍🏫 Supervisors & Managers:

• ✅ Visit your trainees regularly to provide support & feedback.

• 📅 Coordinate visits with your designated trainer to ensure effectiveness.

• 🗣 Encourage an open-door policy for trainees to voice concerns and receive guidance.

📖 Best Practices for Trainee Engagement

• Host weekly check-ins with trainees to track progress.

• Foster a positive learning environment by acknowledging achievements.

• Implement peer mentorship programs to enhance knowledge sharing.

📨 Send retraining requests via email to andrea@goacsi.com.
📝 Use the following template:

📆 When: (Date and time of retraining)
📌 Why: (Reason for retraining)
👥 Who: (Trainees involved)
🖊 Requested by: (Name of requester)
⚠ Limitations: (Capacity, agent availability, etc.)

📌 If requested by a client: Include Andrea Lopez and your designated trainer in the communication.

🛠 Retraining Guidelines

• Ensure retraining is based on data-driven performance gaps.

• Sessions should be interactive and solution-oriented.

• Trainers provide individualized coaching where necessary.