Welcome to the HR Hub

📢 Your central hub for HR policies, best practices, and key processes at ACSI. This knowledge base is designed to provide employees with clear guidelines and essential resources to ensure a smooth and efficient work experience.

🔹 Here, you will find information on HR policies, attendance management, promotions, best workplace practices, and more. Each section is structured for easy navigation and understanding.

📝 Papeletas (Employee Request Forms)

Papeletas are used for formal employee requests and notifications. The following are the primary purposes:

• Verbal Warnings: Used for first-time minor infractions to formally notify employees.

• Vacation Requests: Employees must submit a papeleta to request vacation days in advance.

• Leave Permissions: Any absence due to personal matters, appointments, or unforeseen circumstances should be requested using a papeleta.

• Notifying Changes: Employees should submit a papeleta to inform HR about any change in personal information, schedules, or internal movements.

🛠 Process for Submitting a Papeleta

1. The employee fills out the papeleta form, specifying the reason.

2. The direct supervisor reviews and approves/rejects the request.

3. HR records the papeleta and informs relevant departments (if applicable).

4. The employee receives confirmation of approval or denial.

⚖️ Actas Administrativas (Administrative Reports)

An Acta Administrativa is used to document employee conduct and performance-related incidents beyond a first verbal warning. These are official records that may lead to further disciplinary actions or performance plans.

Types of Actas Administrativas:

• Second Warning & Above: When an employee commits a repeat violation or a more serious infraction.

• Performance Improvement Plan (PIP): Used to outline clear improvement objectives and a structured timeline.

• Official Documentation: Acts as a formal record for legal compliance and dispute resolution.

🛠 Process for Issuing an Acta Administrativa

1. HR and the direct supervisor evaluate the incident and determine necessity.

2. A meeting is scheduled with the employee to discuss the issue.

3. The document is prepared and signed by all relevant parties.

4. The employee receives a copy and acknowledgment is recorded.

5. If further disciplinary action is required, HR follows escalation protocols.

🏥 Medical Leave Process

• All Medical Leave (incapacidad) from IMSS should be handled to HR directly.

• Ensure correct legal entity name (razón social) is used before IMSS:

  • Tijuana: GRUPO POLVO DE ORO S. DE R.L. DE C.V.

  • CDMX: Bussines Time RN SA de CV

• Employees must provide medical documentation issued by IMSS or a recognized healthcare provider.

• HR records and processes the leave to ensure compliance with labor laws.

🎖 Employee Promotions

📌 Promotion Process

1. Email HR & Accounting with the promotion request.

2. Ensure the salary increase is added as an observation in payroll for the corresponding week.

📧 Email Template for Promotions:

Subject: Promotion Request - [Employee Name]

Good afternoon HR Team,

I hope this message finds you well.

After conducting interviews and evaluating [Employee Name]'s performance, both the client and I are pleased to promote them to the position of [New Position]. Kindly process the following details:

Position: From [Current Position] to [New Position]

Campaign/Department: X
Pay Rate: From $X MXN to $X MXN
Effective Date: [Effective Date]

Thank you for your support.
Best regards,
[Your Name]