🛠 AKROBPO – Support Process Summary
Need technical assistance? Here's how support is handled:

📧 Report Issues via:

• Web Form

• Email: IT.akro@akrobpo.com

📌 What to include:
✔ Description of the issue & error screenshots
✔ Error logs or relevant documentation
✔ Contact information for follow-up

📩 Response Times:
⏳ Critical: Immediate response (within 1 hour) – System down, data integrity at risk
⏳ High: 2–4 hrs – Major module unavailable, no workaround
⏳ Medium: 8 hrs – Error affecting a few users, temporary workaround possible
⏳ Low: 12 hrs – Questions, clarifications, or non-impacting requests

📈 Escalation Matrix:
If support deadlines aren't met, escalate to:
1️⃣ IT Team – IT.akro@akrobpo.com
2️⃣ Supervisor – Tadeo.cruz@akrobpo.com | 📞 5562172542
3️⃣ Manager – Jonathan.ramirez@akrobpo.com | 📞 5575238361

📆 Support Hours:

• 🕖 Critical issues: 24/7 (incl. holidays)

• 🕗 Other priorities: Mon–Fri, 8 AM to 8 PM

More in the Button Below:

If you need a workstation change, relocation, or new setup, please click on the button below.

If you need a new @acsnv.com email or an employee badge, follow this process:

📩 Contact: Miguel Heredia
📧 Email: disputeteam@acsnv.com

Stay compliant and informed with our IT Policies & Protocols designed to ensure security, efficiency, and smooth operations at ACSI.

🔍 What’s Covered?

• Use of Peripherals & Devices – What’s allowed and what’s not

• Internet & Messaging Rules – Secure browsing and communication policies

• IT Support Requests – How to properly request assistance

• Special Requests – Handling relocations and additional equipment

📌 Click the button below to review the full IT Policies & Protocols document and stay up to date! 🚀