Embedded Files
ACSI Operations - P&P
ACSI Operations - P&P
ποΈ Leadership Time-Off Request Process
ποΈ Leadership Time-Off Request Process
This SOP outlines the official process for Supervisors and Managers to request time off at ACSI. The goal is to ensure proper planning, minimize impact on operations and clients, and maintain transparency in approvals.
π This SOP covers:
How to submit your request professionally
Internal approval workflows
Coverage planning and handoff requirements
Client communication (when applicable)
Pre-leave responsibilities
π Note: This applies to planned absences only (vacation, personal, or medical).
For emergencies or unplanned absences, refer to the HR Attendance Policy.
SOP. Leadership Time-Off Request Process.pdfSOP. Agent Offboarding & IT Notification Procedure.pdf𧾠Agent Offboarding & IT Notification Procedure
π§Ύ Agent Offboarding & IT Notification Procedure
This SOP outlines the process for properly offboarding agents who resign, are terminated, or transfer out of a campaign β ensuring timely system access removal and protection of client data.
π This SOP includes:
How to trigger and document an agentβs separation
Required steps to notify internal/client IT
Collection of company equipment and closure of system access
Use of the Agent Separation IT Form
π‘οΈ Why it matters:
Prompt and complete offboarding helps prevent unauthorized access, protects client systems, and ensures accurate internal records for payroll and operations.
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