Workstation Requests & Relocations
Workstation Requests & Relocations
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If you need a workstation change, relocation, or new setup, follow these steps:
🔄 Workstation Changes
🔄 Workstation Changes
đź“© Submit a request by email to: workstations@goacsi.com
đź“„ Attach the completed IT Workstation Form (Required for all workstation modifications)
đźš› Relocations
đźš› Relocations
✔️ Approvals Required: Before requesting a workstation relocation, approval must be obtained from:
Fabian Higareda
Diego Benitez
đź“… Deadline: New setups must be requested at least one week in advance.
IT Workstation Form.pdfGuidelines for Desk Setups and Termination Procedures
Guidelines for Desk Setups and Termination Procedures
1. New Hire Desk Setup
When onboarding a new administrative hire, the supervisor must notify IT of the required setup date emailing workstations@goacsi.com.
IT Responsibilities:
Prepare the workstation with all necessary equipment.
Configure the computer with the new hire’s designated credentials.
If a computer is already in use, IT will clear existing credentials unless the supervisor requests to retain the current account and create an additional one for the new hire.
Note: A maximum of two user accounts is allowed per computer.
2. Terminations and Cleanup Process
When an Operations employee is terminated, the supervisor must notify IT, HR, and Compliance by emailing workstations@goacsi.com.
IT Responsibilities:
Clear the workstation and remove any user credentials.
Submit a completed “Termination Sheet” to Compliance to confirm the process is complete.
NOTE: Both processes require the Workstation Management form to be attached.
🧾 Agent Offboarding & IT Notification Procedure
🧾 Agent Offboarding & IT Notification Procedure
This SOP outlines the process for properly offboarding agents who resign, are terminated, or transfer out of a campaign — ensuring timely system access removal and protection of client data.
đź“Ś This SOP includes:
How to trigger and document an agent’s separation
Required steps to notify internal/client IT
Collection of company equipment and closure of system access
Use of the Agent Separation IT Form
🛡️ Why it matters:
Prompt and complete offboarding helps prevent unauthorized access, protects client systems, and ensures accurate internal records for payroll and operations.
SOP. Agent Offboarding & IT Notification Procedure.pdfPage updated
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