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ACSI Compliance – User Guide
ACSI Compliance – User Guide
Welcome to the Compliance Hub
Welcome to the Compliance Hub
Ensuring a secure, ethical, and compliant work environment is essential to our success. This page provides access to ACSI’s key compliance policies, guidelines, and reporting procedures. Click on any section to learn more about our policies and best practices.
Contact Information
Contact Information
📧 Compliance Email: compliance@goacsi.com
🙎♀️Compliance FPOC: Allicia Tomolo | 📩 allicia@goacsi.com
📢 Report a Compliance Concern
📢 Report a Compliance Concern
⚠️ Have a security or compliance concern? Click below to submit an anonymous report.
📢 Want to make a report?
📢 Want to make a report?
⚠️ We have a Whistleblower form. You may report something or someone anonymously following the button below.
Key Compliance Policies
Key Compliance Policies
🛡️ HIPAA Compliance & Data Security
🛡️ HIPAA Compliance & Data Security
Protects sensitive healthcare information (ePHI).
Strong password policies & multi-factor authentication (MFA).
Encryption for sensitive communications.
Employees must report suspected security breaches immediately.
🔑 Password Protection & Information Access
🔑 Password Protection & Information Access
Passwords must be strong and never shared.
IT monitors access control and grants permissions based on need.
Unauthorized access to sensitive data is strictly prohibited.
[View Full Policy →]
🎙️ Audio Recording & Call Center Compliance
🎙️ Audio Recording & Call Center Compliance
Calls may be recorded for training, quality assurance, and compliance.
Callers must be informed that calls may be recorded.
Secure storage of recordings with restricted access.
HIPAA rules apply to recordings involving PHI.
[View Full Policy →]
🌍 Cultural Competency & Workplace Ethics
🌍 Cultural Competency & Workplace Ethics
Employees must undergo diversity and cultural sensitivity training.
Discrimination and harassment are strictly prohibited.
Language services are provided for non-English speakers.
Regular training ensures continued awareness and compliance.
[View Full Policy →]
🔒 Clean Desk Policy
🔒 Clean Desk Policy
Keep sensitive/confidential materials secured when not in use.
Lock workstations when unattended.
Store important documents in locked cabinets.
No writing on paper or post-it notes at desks.
Compliance is monitored via audits and walk-throughs.
[View Full Policy →]
🚫 Workplace Weapons Policy
🚫 Workplace Weapons Policy
Firearms and weapons are strictly prohibited on company property.
Violations result in disciplinary action, including termination.
Employees may request security escorts if safety concerns arise.
[View Full Policy →]
💰 Fraud, Waste, and Abuse Policy
💰 Fraud, Waste, and Abuse Policy
Zero tolerance for fraud, misuse of resources, or unethical conduct.
Report suspicions via the compliance hotline.
Violations may lead to termination or legal action.
Regular audits and training ensure compliance.
[View Full Policy →]
📂 Additional Policies & Resources
📂 Additional Policies & Resources
✅ Incident Reporting & Escalation → How to report security and compliance concerns.
✅ Code of Conduct → Ethical workplace behavior expectations.
✅ Internal Communication & Email Etiquette → Professional workplace communication.
✅ Performance Evaluations & HR Policies → Employee review process.
✅ Back-Up Policy for Administrative Personnel → Data security procedures.
📌 Need help? Contact the Compliance Team for any questions or concerns.
📞 Email: compliance@goacsi.com
📅 Visit our Compliance Training & Resources page for learning materials.
Compliance Training & Resources
Compliance Training & Resources
Ensuring compliance starts with proper training. At ACSI, all employees must complete training on security, ethical workplace practices, and regulatory compliance through designated platforms:
✅ MedTrainer – Required for all medical campaign employees covering HIPAA, PHI security, and medical compliance.
✅ Rise360 – Required for all non-medical campaign employees, covering data security, workplace ethics, and fraud prevention.
New hires must complete training within the first 30 days, and annual refresher courses are mandatory. Stay informed, stay compliant!
Also, you can find guide on how to use ThinClient as an encrypted system to store Passwords and Note confidential information.
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