ARBOR

Arbor is the management information system (MIS) we use in school.  We moved from SIMs to Arbor in September 2024.  Arbor is a comprehensive and user-friendly platform designed to consolidate various systems used throughout the school.  An MIS is the system schools use for student and staff data.

The Arbor Parent Portal is a version of Arbor accessible to guardians on a laptop or computer and the Arbor Parent App is the mobile version, for use on mobile devices such as smartphones and tablets.   We recommend using the Arbor Parent App.

We are pleased to see that 99% of our families are connected.  This is great news and we hope you are finding it useful.

• Accounts balances

• Timetable

• Attendance data AM/PM summary

• Achievement points and behaviour points

• Activities such as school clubs and educational visits

• School shop to purchase items such as books and ad hoc items

• Consent Information - grant consent for school activities

• School reports and attainment

• Student details such as name, sex, demographics such as ethnicity, religion, language, address, mode of travel to school, dietary requirements, medical information and consents

If you are a primary guardian, you will receive an email from the school entitled “Welcome to Arbor at Fulham Cross Girls’ School”.  Open the email and click on the link login.arbor.sc then click Forgot your password?  Add in your email address then click Reset password.  If you have a child at more than one Arbor school, you will be asked to select the appropriate school.

You'll then receive another email.  Click the link in this email to set your password.  Create your password.  You will then be logged in when you click Create password.  Click to accept the terms and conditions

As a security precaution, you will then be asked to confirm one of your children’s dates of birth. Once you click verify, you will now be logged in!

Arbor is a user-friendly platform and there is lots of information online to help you.  Useful link: Arbor introduction for guardians and parents

The dashboard is the first screen that you will see.  This gives a quick glance of the student’s daily timetable, behaviour points, notices, current attendance and progress.

You can return to this page at any time by clicking on the Arbor logo or choosing 'Main Dashboard' from any menu.

The quick access but is the three white parallel lines on the bottom left hand screen, circled in Red

A really important use of the app is the ability to check the information we hold about your daughter.  

Please ensure that your daughter does not make any changes to their details on the App; only parents and guardians should make changes

It is very important that the information we hold is accurate and up to date, and we are conducting a data checking exercise and ask that you check and update the information we hold about your child.

On the App, click on the photo of your daughter; this allows you to see basic information about your child and you will be able to amend details such as your contact details, demographics, medical information, consents, and so on.

If any of the information is incorrect, or has changed or there are other details about your child that you believe are relevant for us to know please update the information in Arbor, or you can send us an email to fcgsschool@fulhamcross.net.  Useful link: Seeing and updating my child's information

Occasionally unexpected or emergency situations do occur and it is essential for us to be able to contact parents or, if they are unavailable, another responsible adult during school hours. It is important to note that: 

• It is a legal requirement for us to keep a record of the name and address of every person known to be a parent and guardian of a pupil

• We require full names (forename and surname) and priority order in which they should be contacted 

• Email address and mobile numbers should be provided where possible

• It is essential that the legal guardian status is correct for all contacts

• A Primary Guardian is a guardian who has daily parental responsibilities for the child, they receive updates on the academic affairs of the child and communications from the school.  You can have more than one primary guardian.

If you have any questions about the app or the data we hold, please contact our Office Manager – Jackie Self at Jackie.self@fulhamcross.net 

To record an absence, click on the Quick Actions button and then click Attendance.  From here, click the green Log Absence button in the top-right of the page.

Here, you can input the start and end time for the absence and type in the reason for the absence.  By default, the absence start and end times reflect the student's full day, but these can be adjusted as needed.  Once you have filled in this data, click Log Absence.  This will then be visible to school staff.

Once this has been logged, school staff can accept or reject the absence.  Approved absences appear in the Attendance tab of the Parent Portal or Arbor App.

It is not possible to edit an existing absence request, so if you need to make any changes, you should delete the absence request and create a new one.  To delete the absence, click on it and then click Cancel Change Request. 

Click on the head icon, circled in red here

Then click on messages then type your message.  Please put the subject of the message as the first word.  This helps us to find messages quickly.  Then click on send