Overview of kvCore
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kvCore is a cloud-based, all-in-one CRM platform equipped with smart relationship management, a lead engine, web and IDX, transactions, listings, a marketing autopilot feature and business analytics. At eXp Realty, all agents are given access to a massive lead generation platform called kvCore. It is a third party platform from Inside Real Estate and is one of the many wonderful technology solutions included in your monthly eXp fee.
The powerful CRM system allows agents to manage an extremely large database of leads without ever dropping the ball on communication. Some of the features of the kvCore CRM include smart email drip campaigns, texting straight out of the system, and the ability to create landing and squeeze pages to support lead generation.
For a quick overview of everything kvCore has to offer visit the link below!
How Do I Get kvCore?
You will need to request kvCore initially from your Enterprise Dashboard once you are active with eXp Realty!
To Request kvCore: Login to Enterprise with your eXp Realty Passport (your eXp Realty email). Go to Optional Services on the left and then request your copy of kvCore. It will take a few days (7-10) to get an email saying you are good to set it up. Once your account is created and is live you will receive a "Welcome to kvCORE" email. This email will include your login information to access your account. Please check your spam folder.
What If It Has Been More Than 7-10 Business days?
Double check your inbox and spam folder for the "Welcome to kvCORE" email. Verify what you opted into kvCORE is represented by an Active corporate site. Verify that you did not receive any emails about a "Delay in Setup". You may be a member of an MLS that requires additional steps. If this is the case you must complete the steps and wait for approval. If you can not locate your welcome email and have not received any other notifications about a delay in setup please email support@exprealty.com. They can check on the status of your account to see if there is an issue and then provide you with some information or next steps you may need to take.
Getting Started with kvCore
Once you have requested your kvCore you will receive a “Welcome to kvCore” email. Log in and now you are ready to go!
Set up Your Profile
Set up your kvCore profile - Be sure to add your headshot, bio, service areas, NRDS ID (very important), social media links, contact info, website, email signature, etc. For help setting up your profile visit here.
The BEST resource for all things kvCore: https://support.expcloud.com/portal/en/kb/support/kvcore
Official kvCore training is provided by Inside Real Estate (kvCore’s developer)
Video Resources
Learn the basics of setting up your website, CRM, and lead generation tool, kvCORE, in the Getting Started recorded session or visit the recorded session library for targeted, topic-specific resources. The YouTube channel is also a fantastic resource!
Join Workplace kvCore Groups - kvCore Discussion and CRMs for Dum Dums
Syncing Google or Outlook/Office/Microsoft Account Contacts to kvCORE
Connecting your Google account to kvCORE will enable features like email, calendar, and contacts sync.
Video and instructions are HERE
Your Personal Website
kvCore is an all-in-one solution that includes a client facing website with IDX integration. Your kvCore site has some customization options including colors, logo, and content. Once you have requested and set up kvCore, your website is ready to go. kvCore's support page offers information on customizing your website HERE.
You can locate the web address in the top right corner here within your kvCore Dashboard:
kvCore Mobile
The mobile app is designed for agents on the go. With it you can manage and handle your daily goings-on in kvCore without needing to log into your computer. All of the tasks and calls that you schedule or that your Smart Campaigns schedule are manageable from the app, as well as some other essential tasks like mass texting or emailing! The app will also notify you of important events including new leads that you can accept from your companies/offices/teams rotation. Android and iOS.
kvCore Team Add-On
If you manage a team, you may want to look into this add-on. The kvCore Team Add-On allows you to operate your independent system while still tapping into resources, integrations and content provided by your Broker.
Support for kvCore
Email for Support with kvCore
kvcore@insiderealestate.com
kvcore@exprealty.net
kvcorecompliance@exprealty.net (IDX feed issues)
Live Chat
Available in the bottom right corner of your kvCore screen!
Phone Support
800-656-1646 Option 3 to reach a live representative
kvCORE Marketplace Billing
Agents have the ability to purchase additional services in the kvCORE Marketplace. Cancel or ask questions about purchases made through the kvCORE MarketPlace by contacting them directly at:
Marketplace Support: marketplacesupport@insiderealestate.com
Billing: billing@insiderealestate.com
Tips & Tricks for kvCore
To refresh your kvCORE site after making changes, enter this after your domain name:
https://firstnamelastname.exprealty.com/?FLUSH_CACHE=1
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