Simple Query & Walk-in Clients
Simple Query & Walk-in Clients
Embedded Files
Provide answers or explanations to simple concerns, inquiries, and certain situations and phenomena relating to the environment and natural resources through various means, such as
via phone calls or text messages; through electronic mail, social media sites, and other online means; or by visiting the main office, research centers, or stations.
A.1 Walk-in
A.1 Walk-in
Office/Division
All Divisions and RDECs
Classification
Simple
Type of Transaction
Government to Government (G2G)
Government to Citizen (G2C)
Government to Business (G2B)
Who May Avail
DENR offices, bureaus, and attached agencies; Local government units (LGUs), Other government agencies; Academe; Non-governmental organizations and other civil society organizations; International and intergovernmental organizations; Indigenous people; Private sector; Other individuals, groups, or organizations belonging to the marginalized sector
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
N/A
N/A
CLIENT STEPS
AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
The client will visit any ERDB office.
The designated Action Officer of the Day accommodates the client.
None
5 minutes
Action Officer of the Day (ERDB Main Office or RDEC)
Note: The action officer of the day varies on a daily basis.
Using the printed Client Request Form, AOD will indicate the date and time the transaction started and ask about the concern of the client.
Once details about the concerns have been noted, the receiving staff will lead the client to the appropriate division (Main Office) or section (RDECs)
10 Minutes
Office of the Chief (Main Office / Section Chief (RDEC)
The division or section will provide the information being requested.
Once finished, the client must be asked to answer the CSM form.
2 Hours
Division Chief (Main Office) or Section Chief (RDEC) or assigned staff
The client will answer the online/printed client satisfaction measurement (CSM) form
Online CSM Form https://erdbservices.denr.gov.ph/eskris/css.php
The Action Officer of the Day receives the accomplished printed CSM form, writes down the time the transaction ended in the CRF, and forwards it to the division/section that provided the service.
If the client answered the online CSM, it must be checked in the online portal.
20 minutes
Action Officer of the Day (Main Officer/RDEC)TA Focal Person of the Division/RDEC
The TA focal person of the RDEC/ Division that provided the service will encode the TA in the TA Database together with the Client Request Form.
TA Focal Person of the Division/RDEC
EXPECTED TURN AROUND TIME
3 Hours
B. Phone Calls
B. Phone Calls
Office/Division
All Divisions and RDECs
Classification
Simple
Type of Transaction
Government to Government (G2G)
Government to Citizen (G2C)
Government to Business (G2B)
Who May Avail
DENR offices, bureaus, and attached agencies; Local government units (LGUs), Other government agencies; Academe; Non-governmental organizations and other civil society organizations; International and intergovernmental organizations; Indigenous people; Private sector; Other individuals, groups, or organizations belonging to the marginalized sector
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
N/A
N/A
CLIENT STEPS
AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
The client will call the ERDB Main Office/RDEC
ERDB Main Office (Los Baños)
(049) 536 2269
WWRRDEC (Baguio)
(074)637-1821
THWRDEC ( Quezon City)
0287229303
0288110945
UBRDEC (Pagbilao, Quezon)
042 795 6351
CRERDEC (Cebu)
(032)2365890
FWRDEC (Surigao Del Sur)
ARDEC (Davao)
(084) 218-9849
The Admin Assistant III (Office of the Director/Office of the Center Head) receives the call.
None
5 minutes
Admin Assistant III in the Office of the Director or Admin Assistant I in the Office of the Center Head
AA will take note of the time the call was received and write it in the Client Request Form. AA will ask about the details of the concern.
10 minutes
Admin Assistant III. in the Office of the Director or Admin Assistant I in the Office of the Center Head
AA III will direct the call to the concerned staff along with the client request form.
10 minutes
Administrative Assistant I
The concerned staff will provide the details being asked by the client.
2 hours and
20 mins
Technical Division Officer/Employee or Research and Development Unit Officer/Employee
Answer the online Client Satisfaction Measurement Form
https://erdbservices.denr.gov.ph/eskris/css.php
Once the information is provided, ask the client to answer the online CSM Form. Provide the link.
10 minutes
Technical Division Officer/Employee or Research and Development Unit Officer/Employee
Take note of the time the call ended in the Client Request Form.
5 minutes
Technical Division Officer/Employee or Research and Development Unit Officer/Employee
The TA focal person of the RDEC/Division that provided the service will encode the TA in the TA Database together with the Client Request Form.
TA Focal Person
EXPECTED TURN AROUND TIME
3 Hours
C. Via ERDB Facebook ERDB E-mail
C. Via ERDB Facebook ERDB E-mail
Office/Division
All Divisions and RDECs
Classification
Simple
Type of Transaction
Government to Government (G2G)
Government to Citizen (G2C)
Government to Business (G2B)
Who May Avail
DENR offices, bureaus, and attached agencies; Local government units (LGUs), Other government agencies; Academe; Non-governmental organizations and other civil society organizations; International and intergovernmental organizations; Indigenous people; Private sector; Other individuals, groups, or organizations belonging to the marginalized sector
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
N/A
N/A
CLIENT STEPS
AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
The client will chat on Facebook facebook.com/erdbgovph or
send an email to
erdb@denr.gov.ph
If the query was asked through Facebook, the Media Production Specialist II will send an acknowledgement message.
If the query is asked via email, Information Systems Analyst II (ISA II) in charge of the official email address will send an acknowledgement email.
None
30 mins
Media Production Specialist II / Information Systems Analyst II
The MPS II or the ISA II will forward the concern/ question to the appropriate technical division or RDEC.
10 minutes
Media Production Specialist II / Information Systems Analyst II
The concerned RDEC/Division will provide the answer to the question.
2 hours
Division Chief/RDEC Head
If the concern is not a simple query, the MPS II or ISA II shall inform the client to send a request letter addressed to the ERDB Director and send it to erdb@denr.gov.ph
10 mins
Media Production Specialist II / Information Systems Analyst II
The client will answer the Client Satisfaction Measurement Form
Online CSM Form https://erdbservices.denr.gov.ph/eskris/css.php
If the transaction is complete, the MPS II or ISA II will ask the client to answer the CSM form.
10 mins
Media Production Specialist II / Information Systems Analyst II
The MPS II or ISA II will take a screenshot of the whole transaction showing the start and end time.
Media Production Specialist II / Information Systems Analyst II
The MPS II or ISA II must send the screenshot to TTD for filing.
Media Production Specialist II / Information Systems Analyst II
The TA focal person of TTD will encode the TA in the TA Database together with the Client Request Form.
TTD TA Focal Person
EXPECTED TURN AROUND TIME
3 Hours
2. Deployment in the Field
2. Deployment in the Field
Participation in the conduct of a scientific investigation, diagnosis, analysis, and assessment of ENR-related circumstances in a specified location or area.
Office/Division
All Technical Divisions/ LESD/ RDE Centers
Classification
Highly Technical
Type of Transaction
Government to Government (G2G)
Government to Citizen (G2C)
Government to Business (G2B)
Who May Avail
DENR offices, bureaus, and attached agencies; Local government units (LGUs), Other government agencies; Academe; Non-governmental organizations and other civil society organizations; International and intergovernmental organizations; Indigenous people; Private sector; Other individuals, groups, or organizations belonging to the marginalized sector
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Letter of Request addressed to the ERDB Director and sent via email at erdb@denr.gov.ph
It must be written by the client.
CLIENT STEPS
AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
The client sends the letter of request addressed to the Director
The official email of ERDB is erdb@denr.gov.ph
The Information Systems Analyst II (ISA II) and other receiving staff of ERDB receives the letter, send an acknowledgment email, and forwards it to the ERDB Records Office
None
1 day
Information Systems Analyst II (ISA II)
The Records Officer or records staff will file it on the ERDB Data Tracking System (DTS) and send it to the Office of the Director for further instructions.
1 day
Records Officer
The Office of the Director receives it on DTS, and the Director assesses the service being requested.
1 day
Administrative Assistant - Office of the Director
The Director delegates the appropriate and suitable RDEC/division to provide the service, and the Office of the Director forwards it on DTS.
1 day
Director, ERDB
The assigned RDEC/Division will receive it on DTS, draft a letter of reply. For RDECs, it can be signed by the RDEC Head. For Divisions, it must be submitted to the Office of the Director for signature.
1 day
Assigned RDEC/ Division
The Director/ RDEC head signs the letter and submits it to Records for transmittal.
1 day
Director, ERDB / RDEC Head
The RDEC/ Records Office sends the letter of reply to the client, CC: the concerned RDEC/Division, the Office of the Director, and the Office of the Assistant Director.
1 day
Records Officer
The client will receive a letter of reply
The concerned RDEC/Division will start coordinating with the client.
1 day
Assigned RDEC/ Division
The concerned RDEC/Division will conduct the deployment in the field.
2 days
Assigned RDEC/ Division
Once done, the concerned RDEC/division will ask the client to answer the Client Satisfaction Measurement (CSM) form.
Assigned RDEC/ Division
The client answers the Client Satisfaction Measurement (CSM) form.
The concerned RDEC/Division receives the accomplished CSM form (if printed, encode it in the online CSM; if online, check the responses)
Assigned RDEC/ Division
The TA provider will prepare and submit the TA Report (using the prescribed format) together with all MOVs and submit it to the Director and the Technology Transfer Division (TTD).
Assigned RDEC/ Division
The TA Focal Person will encode the details of the TA in the TA Database and file the MOVs.
TA focal person of the assigned RDEC/ Division
EXPECTED TURN AROUND TIME
10 Days
C. Request for Technology Briefings
C. Request for Technology Briefings
Act as Resource Person (RP) or technical specialization in presenting the nature, technical details, and utility of ERDB-developed technologies, species identification/certification, as well as other ENR topics through the conduct of technology briefings such as orientations, fora, hands-on demonstrations, seminars, and other forms of technology dissemination;
Office/Division
All Technical Divisions/ LESD/ RDE Centers
Classification
Complex
Type of Transaction
Government to Government (G2G)
Government to Citizen (G2C)
Government to Business (G2B)
Who May Avail
DENR offices, bureaus, and attached agencies; Local government units (LGUs), Other government agencies; Academe; Non-governmental organizations and other civil society organizations; International and intergovernmental organizations; Indigenous people; Private sector; Other individuals, groups, or organizations belonging to the marginalized sector
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Letter of Request addressed to the ERDB Director and sent via email at erdb@denr.gov.ph
It must be written by the client.
CLIENT STEPS
AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
The client sends the letter of request addressed to the Director
The official email of ERDB is erdb@denr.gov.ph
The Information Systems Analyst II (ISA II) and other receiving staff of ERDB receives the letter, sends an acknowledgment email, and forwards it to the ERDB Records Office
1 day
Information Systems Analyst II / Receiving Staff
The Records Officer or records staff will file it on the ERDB Data Tracking System (DTS) and send it to the Office of the Director for further instructions.
1 day
Records Officer
The Office of the Director receives it on DTS, and the Director assesses the service being requested.
1 day
Administrative Assistant (Office of the Director)
The Director delegates the appropriate and suitable RDEC/division to provide the service, and the Office of the Director forwards it on DTS.
1 day
Director, ERDB
The assigned RDEC/Division will receive it on DTS, draft a letter of reply. For RDECs, it can be signed by the RDEC Head. For Divisions, it must be submitted to the Office of the Director for signature.
1 day
Assigned RDEC/Division
The RDEC head/ the Director signs the letter and submits it to Records for transmittal.
1 day
Director, ERDB / RDEC Head
The RDEC/ Records Office sends the letter of reply to the client, CC: the concerned RDEC/Division, and the Office of the Director, and the Office of the Assistant Director
1 day
Records Officer
The client will receive a letter of reply
The concerned RDEC/Division will start coordinating with the client.
2 days
Assigned RDEC/Division
The concerned RDEC/Division will conduct the technology briefing.
1 day
TA provider of the assigned RDEC/Division
Once done, the concerned RDEC/division will ask the client to answer the Client Satisfaction Measurement (CSM) form.
TA provider of the assigned RDEC/Division
The client answers the Client Satisfaction Measurement (CSM) form.
The concerned RDEC/Division receives the accomplished CSM form (if printed, encode it in the online CSM; if online, check the responses)
TA provider of the assigned RDEC/Division
The TA provider will prepare and submit the TA Report (using the prescribed format) together will all MOVs and submit it to the Director and the Technology Transfer Division (TTD).
TA provider of the assigned RDEC/Division
The TA Focal Person will encode the details of the TA in the TA Database and file the MOVs.
TA focal person
EXPECTED TURN AROUND TIME
10 Days
d. Capacity Building and Enhancement Activities
d. Capacity Building and Enhancement Activities
Conduct of training, workshops, and similar activities that will enhance the knowledge and develop the skills of ERDB clients on ERDB-generated technologies and other knowledge and skills related to the environment and natural resources.
Office/Division
All Technical Divisions/LESD/ RDE Centers
Classification
Highly Technical
Types of Transaction
Government to Government (G2G)
Government to Citizen (G2C)
Government to Business (G2B)
Who May Avail
DENR offices, bureaus, and attached agencies; Local government units (LGUs), Other government agencies; Academe; Non-governmental organizations and other civil society organizations; International and intergovernmental organizations; Indigenous people; Private sector; Other individuals, groups, or organizations belonging to the marginalized sector
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Letter of Request addressed to the ERDB Director and sent via email at erdb@denr.gov.ph
It must be written by the client.
CLIENT STEPS
AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
The client sends the letter of request addressed to the Director
The official email of ERDB is erdb@denr.gov.ph
The Information Systems Analyst II (ISA II) or other receiving staff of ERDB receives the letter, sends an acknowledgment email, and forwards it to the ERDB Records Office
1 day
Information Systems Analyst II (ISA II) / Other receiving staff
The Records Officer and records staff will file it on the ERDB Data Tracking System (DTS) and send it to the Office of the Director for further instructions.
1 day
Records Officer
The Office of the Director receives it on DTS, and the Director assesses the service being requested.
1 day
Administrative Assistance (Office of the Director)
The Director delegates the appropriate and suitable RDEC/division to provide the service, and the Office of the Director forwards it on DTS.
1 day
Director, ERDB
The assigned RDEC/Division will receive it on DTS, draft a letter of reply. For RDECs, it can be signed by the RDEC Head. For Divisions, it must be submitted to the Office of the Director for signature.
1 day
Assigned RDEC/Division
The RDEC head/ the Director signs the letter and submits it to Records for transmittal.
1 day
Director, ERDB
The RDEC/ Records Office sends the letter of reply to the client, CC: the concerned RDEC/Division, and the Office of the Director, and the Assistant Director
1 day
Records Officer
The client will receive a letter of reply
The concerned RDEC/Division and TTD will start coordinating with the client.
2 days
Assigned RDEC/Division
The concerned RDEC/Division and TTD will plan the training design in consultation with the client.
5 days
TA Provider of the Assigned RDEC/Division
The concerned RDEC/Division will conduct capacity building and enhancement activity.
5 days
TA Provider of the Assigned RDEC/Division
Once done, the concerned RDEC/division will ask the client to answer the Client Satisfaction Measurement (CSM) form.
TA Provider of the Assigned RDEC/Division
The client answers the Client Satisfaction Measurement (CSM) form.
The concerned RDEC/Division receives the accomplished CSM form (if printed, encode it in the online CSM; if online, check the responses)
TA Provider of the Assigned RDEC/Division
The TA provider will prepare and submit the TA Report (using the prescribed format) together with all MOVs and submit it to the Director and the Technology Transfer Division (TTD).
TA Provider of the Assigned RDEC/Division
The TA Focal Person will encode the details of the TA in the TA Database and file the MOVs.
TA Focal Person of the Assigned RDEC/Division
EXPECTED TURN AROUND TIME
20 Days
e. Technical Inputs to Policies, Programs, and Projects (via e-mail or post mail)
e. Technical Inputs to Policies, Programs, and Projects (via e-mail or post mail)
Serve as a resource person, technical reviewer/ evaluator, technical working group or study group member with engagement below six months, or any similar capacity to provide inputs to policies, programs, projects, and activities outside of ERDB.
Office/Division
All Technical Divisions/ LESD/PICTD/RDE Centers
Classification
Highly Technical
Type of Transaction
Government to Government (G2G)
Government to Citizen (G2C)
Who May Avail
DENR offices, bureaus, and attached agencies; Local government units (LGUs), Other government agencies; Academe; Non-governmental organizations and other civil society organizations; International and intergovernmental organizations; Indigenous people; Private sector; Other individuals, groups, or organizations belonging to the marginalized sector
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Letter of Request addressed to the ERDB Director and sent via email at erdb@denr.gov.ph
It must be written by the client.
CLIENT STEPS
AGENCY ACTION
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
The client sends the letter of request addressed to the Director
The official email of ERDB is erdb@denr.gov.ph
The Information Systems Analyst II (ISA II) or other receiving staff of ERDB receives the letter, sends an acknowledgment email, and forwards it to the ERDB Records Office
1 day
Information Systems Analyst II (ISA II) / Other receiving staff
The Records Officer and staff will file it on the ERDB Data Tracking System (DTS) and send it to the Office of the Director for further instructions.
1 day
Records Officer
The Office of the Director receives it on DTS, and the Director assesses the service being requested.
1 day
Administrative Assistant (Office of the Director)
The Director delegates the appropriate and suitable RDEC/division to provide the service, and the Office of the Director forwards it on DTS.
1 day
The Director, ERDB
The assigned RDEC/Division will receive it on DTS, draft a letter of reply. For RDECs, it can be signed by the RDEC Head. For Divisions, it must be submitted to the Office of the Director for signature.
1 day
Assigned RDEC/Division
The RDEC head/ the Director signs the letter and submits it to Records for transmittal.
1 day
The Director, ERDB
The RDEC/ Records Office sends the letter of reply to the client, CC: the concerned RDEC/Division, and the Office of the Director, and the Assistant Director
1 day
Records Officer
The client will receive a letter of reply
The concerned RDEC/Division and TTD will start coordinating with the client.
1 day
Assigned RDEC/Division
The concerned RDEC/Division will review the document and provide inputs.
12 days
TA provider of the Assigned RDEC/Division
Once done, the concerned RDEC/division will ask the client to answer the Client Satisfaction Measurement (CSM) form.
TA provider of the Assigned RDEC/Division
The client answers the Client Satisfaction Measurement (CSM) form.
The concerned RDEC/Division receives the accomplished CSM form (if printed, encode it in the online CSM; if online, check the responses)
TA provider of the Assigned RDEC/Division
The TA provider will prepare and submit the TA Report (using the prescribed format) together with all MOVs and submit it to the Director and the Technology Transfer Division (TTD).
TA provider of the Assigned RDEC/Division
The TA Focal Person will encode the details of the TA in the TA Database and file the MOVs.
TA Focal Person of the Assigned RDEC/Division
EXPECTED TURN AROUND TIME
20 Days
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