Care, Troubleshooting, and Repair

Tech Care and Repair

Chromebook Care: Do's and Don'ts

Do's

LABEL must stay on your computer
Use your own charger.charge it nightly. If you find another charger, turn it in to the teacher.
Hold chromebook with two hands by the base.
Place it gently on a flat surface for use.
Assume all bookbags contain a chromebook.
Apply only 1 small vinyl laptop stickers with school appropriate theme
Restart the Chromebook weekly. Clear cookies and cashe and delete extentions that may cause trouble See Chromebook checkup
Follow What to do when and troubleshooting advice below

Dont's

NEVER remove the name label or barcode sticker
NEVER lift or carry a chromebook by the lid.
NEVER touch a device that isn't yours (this includes closing the lid or pressing keys as a joke)
NEVER leave your chromebook on the floor or perched where it can fall or be knocked over.
NEVER force it into an overpacked bookbagor toss or step on a backpack.
NEVER mark on the chromebook. This is vandalism.
Never take apart a chromebook
NEVER USE TECH at a time it is forbidden.

Teacher Tips to Limit Breakage

Have students close their chromebook and place in bookbag before moving classes.
ask students to assume every bookbag has a chromebook- no throwing or stepping on them
No one can touch another's chromebook (no lid shutting as a joke, no lifting by the screen to look at someone's across the table, no banging keys, no rough open or close or pressing on it)
Lift or carry holding the BASE (not open lid) with two hands
No sports equipment out if chromebooks are out.

Chromebook Troubleshooting

Restart weekly, Check for updates often

FIRST AID :

Close some tabs
Reload the page
Close and reopen browser
Check for updates -update -then restart when the restart button loads See chromebook-checkup for details
Clear cookies and cache - see chromebook-checkup for details
Frozen? Try CTRL + Alt + S or Alt + R + Volume U
refresh (round arrow) +Power button simultaneously for a hard reset

if those steps don't work, or if the CHROMEBOOK won't Turn ON but appears to be charged or charging, Powerwash it.

POWERWASH:

press the ESC +refresh (round arrow) +Power button simultaneously
press CTRL +D
press enter
press enter again
it will restart
hit get started or next when that button loads at bottom of the graphic
Select CMS Guest wifi
It will enroll in cms and restart.
You know it worked when the regular login screen opens! Student can log in.

if the device wont' powerwash or wont come on, Come to Media Center for help.

More Tips

What to do When...

Lost Chromebook

Notify a teacher immediately. They will give you time to look for it.
If you don't find it, we will send a lost notification for everyone to look
If it does not show up we will lock it. Ask you
Most chromebooks are found quickly but if the chromebook is not found in a day or two, come to media center, you will be issued a $50 replacement fee and we will give you a replacement or put you on the waitlist for one.

Forgotten Chromebook

We do not have loaners. You may use paper, ask your teacher if you can work on paper, look on with a friend use the Canvas or Google Drive app on your Phone, or ask for a pass to submit work on library desktop.

Stolen Chromebook

Assume it is missing, not stolen unless you know who took it- (in that case teacher will start an admin investigation as theft and recover it for you).
Retrace your steps with a pass. It is probably in a classroom.
If your chromebook was stolen off campus, your family must complete a police report. The SRO can assist bring the number to school with you so we can issue you a replacement device. include the the police report number from step 1.
We will turn off the old device and issue a permanent replacement.

Broken Chromebook

If the damage is internal try restarting , clearing cashe and clearing cookies.
if the damage is external or that does not work, Notify a teacher. They will find a time to send you to the media center with your broken chromebook

Lost Charger

Notify a teacher immediately They will give you time to look for it.
If you don't find it, pay $10 online to replace

Wifi Hotspot

If you are in need of home wifi, have your parentrequest that by Ms Gurthie in Media center.