Resources

Issue#1: 1024x768 screen resolution error

A. "Workstation Readiness" where "the resolution is incorrect" = Reset the screen resolution with the keyboard shortcut Ctrl + Shift +0 (zero), then click refresh. 

B. “Your device doesn’t meet the testing requirements” = On a Chromebook, click the clock in the lower right, then then gear for ChromeOS Settings. Click Device -> Displays, and make sure the built in display slider is set to 100% (native).

Issue#2: The student’s name is not appearing when they try to login.

In order for students to join your map session, they must be in “Awaiting Student” status.  This happens automatically when you start a testing session.  If a student gets kicked out of their test, they will have to rejoin an existing session. If they try to and don't see their name, it is because they are not in “Awaiting Student” status.  Depending on their current status in your test administration screen, complete the following steps: 

• • • Current Status = Testing > 1st Action = Suspend > 2nd Action = Test Again

    • Current Status = Confirmed (or To Be Confirmed) > Action = Do Not Confirm

Once you do, have them try and rejoin the session. (If they are still on the screen to select their name, have them click the refresh button.)

Issue#3: The student’s question seems stuck. 

If a student’s question is not loading properly, or it will not allow them to click “Next” to go on to the next question after they have selected their answer, they should try these options in order:

A. Reset the question by clicking the “Reset” button in the bottom left hand corner of their screen.

B. Zoom back out by pressing Ctrl + - (minus), because sometimes the test gets zoomed in to where you can't see the "Reset" or "Next" arrow.  

C. Choose the student on the Test Administration screen, choose "Select Action > Pause." Then, choose the student again and "Select Action > Resume." This should now load a new question.

D. Choose the student on the Test Administration screen, choose "Select Action > Suspend." Then, choose the student again and "Select Action > Test Again." This should now load a new question.

Issue#4: The test was automatically paused due to rapid guessing.

A. For convenience, obtain or memorize the Proctor PIN for this testing session.

B. Quietly encourage the student to take the time to think of the best answer for every question. Avoid helping the student answer the test questions.

C. Use the controls on your test administration screen (click the alert box, select names, and click Resume).

Issue#5: There is a break in the student’s testing schedule .

If a student has to leave or use the restroom and will return within 25-30 minutes, you are to:

• • • Current Status = Testing > 1st Action = Pause > 2nd Action = Resume (when they return)

If a student has to leave or it is a class change and will NOT return within 30 minutes, you are to:

• • • Current Status = Testing > 1st Action = Suspend > 2nd Action = Test Again (when they return)

Issue#6:  Oops! Where’s my test window? 

If the students are using https://test.mapnwea.org, students need to:

A. Have the students use https://test.mapnwea.org/#/nopopup.

B. If using a personal device, make sure to allow pop-ups. 

C. Close all other windows (if remote, leave Zoom open).

D. Reset screen resolution (Ctrl + 0 or changing the device display slider, as covered in issue 1).

Find more resources in the NWEA MAP folder in the Staff Tech Help Team Drive: