Common Chromebook Issues

Most Frequent Chromebook Issues

  1. A website won’t load.

    • #3 = Clear History and Cache (Ctrl + Shift + Backspace)

  2. General poor performance

    • #5 = Factory Reset

  3. Chromebook went black, won’t wake up or power on

    • # 10 = SMC Reset

  4. The microphone or camera isn’t working

    • # 17 = Test mic/camera to see if it’s working properly

These are things that can be done quickly in the classroom, that will allow the student to get back to work as soon as possible.

Anything on the survey not covered today, will be covered next time (like charging).

Chromebook Troubleshooting Tips