Embedded Files
Mirroring works magic. Repeat the critical words from the concern statement of the customer. Generally, we fear what is different and find comfort in similarity. Repeating the important words mentioned by our customers can help us easily gain trust for we proved that we are listening.
I appreciate your inquiry about...
I acknowledge receipt of your email and want to assure you that we're working on your request to...
I wanted to let you know that we've received your message about...
I'm looking into your concern to...
We would like to acknowledge the receipt of your email. We're grateful for your trust in us and will handle your request to...
I am actively investigating your issue/concern about...
I understand that…
I completely understand that…
I realize that...
I perfectly get you when you say that...
Thank you for letting us know about your concern on...
I just got your request for...
I just read your email about...
Thank you for your email about...
I am writing to you with regards to...
I empathize with your situation.
I'm sorry to hear about your experience.
I can imagine how disappointed/frustrated you must feel.
I'm sorry you've had to deal with this.
We want to understand what happened just as much as you do.
I understand how frustrating it can be to experience this issue.
I can sense your disappointment/frustration/dissatisfaction.
I realize the impact this has had on you, and I want to assure you that we take your feedback seriously.
I appreciate your patience throughout this process.
Thank you for getting in touch about this
We appreciate…
We appreciate the patience that you’ve been extending” (long wait time)
Your business means a lot to us
We’d want to thank you for taking the time to speak with me today
We are saddened to hear that you felt that way.
I definitely understand your hesitation
I understand that you’re going through a difficult time
I’m sorry to hear that you are having trouble.
I’m so sorry for the confusion and frustration this has caused
I am sorry you are going through this.
I can understand how that would be difficult.
I can imagine what you must be going through.
It makes me really sad to hear this happened.
We are grateful for sharing your opinions with us. It will surely benefit our company. (if there's a complaint or negative feedback)
I genuinely want to help make things right for you.
I'm fully dedicated to helping in resolving this issue promptly and effectively.
I'll help in guiding you step by step, making it as easy as possible.
I am here to help provide you with all the necessary information and support.
I want to assure you that I am fully committed to resolving this issue. You're in good hands, and I'm here to help!
Please know that I am here to help you and resolve this matter to your satisfaction.
I'm here to help you in any way I can.
I'm here to help you find a solution.
I will definitely make sure to help get this sorted out.
I assure you, we most certainly will help you with that.
Rest assured that I’m here to help.
We’ll help in exploring the best possible options/solutions for you.
I can help you with that!
I'll help take care of...
I am here to help you.
I’m so glad to be of help.
I can certainly help you with...
Definitely, I will make sure to help get this resolved for you.
but rest assured I am here to help find a solution for you.
I will be more than happy to help you today and get this issue fixed.
I’d love to help you with that
Could you tell me more about the reason why you _____?
You mentioned ______, could you tell me a little bit more about that, please?
As you’ve just told me about ___________, is there anything more you can tell me about that?
May I know what could’ve gone wrong with the order?
Can you let me know the reason why you want to _______ so that I can provide you with a better resolution?
o We are glad to know that…
o Excellent decision!
o Great choice!” (new or repeat buyers)
o We are happy to hear
o We’ll make sure you’ll love it!
o We are glad to know that…
o We are pleased to hear that…
o Rest assured
o Definitely
o Surely
o Absolutely
o Gladly
o Certainly
o Fantastic
o Great
o Good
o Terrific
o Will
o Assure
o Fantastic! I’m so glad to be of help
Personally, I would recommend you to…
We'd like you to consider…’
We’d greatly appreciate it if you’d consider…
You might find it helpful to avail…
I think you’ll find it’s much easier if you…
We’d like you to take advantage of…
We’d hate for you to miss out on this offer
Imagine, you can keep and enjoy the product if you avail this offer now
Think about it, if you take advantage of this offer, you’d be able to keep the item and… (insert other advantages)
Based on what you’ve mentioned, I strongly recommend that you consider this offer
I totally respect your decision <customer’s name>, but just to keep your options open.. <mention offer>
We value your business, and we’d like you to take advantage of this exclusive offer
Imagine… <present your offer>
Think about it… <present your offer>
“FREE” – it’s a compelling word – you can offer Free Incense Cones or other products for FREE instead of a refund
For us to fix this situation, let me offer you...
Let me help you save <value of discount> by accepting my exclusive offer
We don’t usually offer this, but we truly value your business so let me offer you...
As a one-time courtesy, you can take advantage of <insert your save offer>
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