Missing Item

Thank you for reaching out, [CUSTOMER NAME].

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

To get started, could you please send me the following?

1. Ensure you’ve thoroughly inspected the packaging to double-check that small items such as Rug Grippers aren’t bundled inside.

2. Take photos of the SKU(s) printed on the sticker label of each product packaging you received.

3. Take a photo of the packing slip.

This info will help me compare the items you got with your order details in our system. You can find some examples of the needed docs in this Customer Return Guide.

Once I have this info, I’ll quickly figure out which items are missing and get them reshipped to you as soon as possible.

Thanks for being patient with me while I work on this. We’re all about making things right, so let me know if there’s anything else I can do to help!

Hello [CUSTOMER NAME],

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

We sincerely apologize for the inconvenience caused by the missing items in your order. We have processed your refund along with any associated fees. Please give it up to your next billing cycle for the credit to reflect as the posting of the credit depends on your bank's processing time frame.

[INSERTREFUNDCONFIRMATION]

Kindly note that refunds are always processed back to the original payment method used to purchase the order. If the amount does not reflect in your bank statement, please give it up to your next billing cycle for the total credit to reflect as the posting depends on your bank's processing time frame. It may take some time before your refund gets officially posted. Typically, it can take up to one full billing cycle for the refund to be officially reflected in your account. If the refunded amount does not appear in your next billing cycle, please do not hesitate to reply to this email. We will be happy to look into the matter further and ensure the refund is properly credited to your account.

​Thank you for doing business with us.

Hello [CUSTOMER NAME],

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

I've reviewed the order information and can confirm that [ITEM NAME] was missing from your shipment.

To summarize, your order should include the following items:

ITEMS ORDERED:

[ITEM 1 NAME] - Qty: [QUANTITY]

[ITEM 2 NAME] - Qty: [QUANTITY]

MISSING:

[MISSING ITEM NAME] - Qty: [QUANTITY]

I've successfully placed an order to have the missing [ITEM NAME] shipped to you right away.

Here's the order number for your reference: [ORDER NUMBER].

The reshipment order includes:

[Item Summary]

All orders are assigned with tracking numbers within 24 hours of being placed. Once your order has been prepared for shipment, you will receive a Fulfillment Confirmation email that includes your tracking number and a link to track the delivery progress. Please make sure to check your inbox or spam folder.

The estimated standard delivery time frame is up to [10/15] business days, depending on your location. It may arrive sooner. Rest assured, we are dedicated to delivering your order as quickly as possible.

We appreciate your patience and understanding as we work to get this resolved for you. Thank you for being a valued customer.