Shipment Damaged / Undeliverable

Thank you for reaching out, [Customer Name]. 

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

As a company, we take great pride in the quality of our products and the overall customer experience. Knowing that your order was compromised is disappointing, and we want to make this right.

To resolve this issue, we would like to reship your order to you free of charge. We stand behind the quality of our products and want to ensure you receive them in perfect condition.

All orders are assigned with tracking numbers within 24 hours of being placed. However, the actual delivery time will ultimately depend on the service provided by the assigned courier.

Since we don't have any updated tracking information, we'd like to proceed with reshipping your order. To avoid further delays, please provide the following details:

Complete Shipping Address:

Phone Number:

Please let me know this information at your earliest convenience, and we'll get your replacement order shipped out right away.

We value your business and appreciate your patience as we work to resolve this issue. Please don't hesitate to reach out if you have any other questions or concerns.