Wrong Item

Thank you for reaching out, [CUSTOMER NAME].

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

To promptly investigate the wrong shipment, could you please provide us with the following:

- photo(s) of the SKU(s) printed on the sticker label of each product packaging you received

- photo of the packing slip

This will allow me to verify the items sent to you against your order details in our system.

Let us know if you need to see samples of the needed documentation. 

I appreciate your patience as I work to make this right. Rest assured, we take issues like this very seriously and will do everything we can to resolve it promptly. Please let me know if there's anything else I can do to help.

Hello [CUSTOMER NAME],

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

Thank you for your patience as we worked to resolve the incorrect item you received for your order. I'm pleased to let you know that I've processed the replacement order for the [ITEM NAME].

Here's the order number for your reference: [ORDER NUMBER].

The replacement order includes:

[Item Summary]

All orders are assigned with tracking numbers within 24 hours of being placed. Once your order has been prepared for shipment, you will receive a Fulfillment Confirmation email that includes your tracking number and a link to track the delivery progress. Please make sure to check your inbox or spam folder.

The estimated standard delivery time frame is up to [10/15] business days, depending on your location. It may arrive sooner. Rest assured, we are dedicated to delivering your order as quickly as possible.

Please let me know if you have any other questions or concerns. We appreciate your business and are committed to ensuring your satisfaction.