Embedded Files
Thank you for reaching out, [Customer Name].
[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. [ASSURANCE].
To better understand and address your concerns, could you please provide more specific details about the issues you're experiencing? Some key information that would be helpful includes:
- Detailed description of the functional problems or discrepancies you've noticed compared to the website description (if applicable)
- Specific features or attributes of the product that do not match your expectations
- Any other relevant details that would help us investigate this matter thoroughly
We require you to include photos or videos that illustrate the problems you're facing. This information can help us better assess the situation and determine the appropriate resolution.
Some specific guidelines for the visual evidence:
- Take close-up shots that clearly capture any functional problems, discrepancies with the website description, or other areas of concern.
- For videos, please record a short clip (no more than 2-3 minutes) that demonstrates the issues in action.
- Make sure the lighting and angle provide good visibility of the relevant details.
- If possible, include a reference item or ruler in the frame to give a sense of scale. (if the problem is related to sizing)
Once you have the photos/videos ready, please reply to this email and attach the files. This visual documentation will be extremely helpful for our team to fully understand the situation and determine the appropriate resolution.
To know more about our exchange policy and process, you may visit this article: Exchange Policy
I appreciate you taking the time to provide this feedback. It is valuable for helping us improve our products and services. We are committed to resolving this issue to your satisfaction, so please let me know the specifics at your earliest convenience.
Arrange return of unused item in original packaging; refund shipping costs.
The Return Tracking Number shall be provided to Customer Service to process the replacement.
When the Return Tracking Number is provided, check the validity of the Tracking Number. Customer Service will place a Manual Order to send a replacement
If the customer insists to get a refund, educate and assist with the customer of our Refund Policy on Returns.
Initiate Manual Order for replacement; no return required.
For refund request, process based on Refund Policy.
FOR REPLACEMENT
Hello, [Customer Name],
[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].
Thank you for your patience and for providing the detailed photos/videos showcasing the issues with your [Product Name]. After carefully reviewing the evidence, our team has determined that there is indeed a product defect present. I want to assure you that I am fully committed to resolving this issue. You're in good hands, and I'm here to help!
To resolve this matter, we have processed a replacement of your product/s at no additional cost. The new order number is [Order #].
All orders are assigned with tracking numbers within 24 hours of being placed. Once your order has been prepared for shipment, you will receive a Fulfillment Confirmation email that includes your tracking number and a link to track the delivery progress. Please make sure to check your inbox or spam folder.
The estimated standard delivery time frame is up to [10/15] business days, depending on your location. It may arrive sooner. Rest assured, we are dedicated to delivering your order as quickly as possible.
Please let me know if you have any other questions or concerns throughout this process. We appreciate your understanding and are committed to ensuring you receive a fully functional product that meets your expectations.
FOR REFUND
Hello, [Customer Name],
[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].
We have successfully processed your refund for this order as requested.
The refund amount of $[Amount] will be credited back to the original payment method you used for the purchase. Please note that the actual timeframe for the funds to appear in your account will depend on the processing times of your bank or financial institution.
[Refund Confirmation]
If you have any other questions or concerns, please don't hesitate to let me know. We appreciate your business and hope to have the opportunity to serve you again in the future.
Page updated
Report abuse