48 hrs. on hold - No response received

Hello [CUSTOMER NAME],

I wanted to follow up regarding your recent order and the cancellation request you initiated. We understand how important this decision is for you, and we want to assure you that we’re here to help you every step of the way.

Since we haven’t heard from you yet, we have proceeded with your cancellation request and processed your refund for this order. Please give it up to your next billing cycle for the total credit of [AMOUNT] to reflect as the posting of the credit depends on your bank's processing time frame.

[INSERTREFUNDCONFIRMATION]

You’ll receive a separate refund confirmation email shortly, which will include the details of the refunded item(s) along with the total refunded amount for your reference. Please be sure to check your inbox and spam folder.

Kindly note that refunds are always processed back to the original payment method used to purchase the order. If the amount does not reflect in your bank statement, please give it up to your next billing cycle for the total credit to reflect as the posting depends on your bank's processing time frame. It may take some time before your refund gets officially posted. Typically, it can take up to one full billing cycle for the refund to be officially reflected in your account. If the refunded amount does not appear in your next billing cycle, please do not hesitate to reply to this email. We will be happy to look into the matter further and ensure the refund is properly credited to your account.

However, if you have any questions or would like to reconsider, please don’t hesitate to reach out. My goal is to ensure you have a positive experience with our company. We're here to help!

​Thank you for doing business with us.