Resolution Provided - Tags and Definitions

Submitted Gift Card for processing

Processed partial refund to provide a discount

Processed a complimentary item to the customer to resolve issue

Placed a new Sale

Escalated order for further handling

Provided customer education or references needed by the customer

The situation involves an ongoing negotiation with the customer regarding a resolution, and currently waiting for the customer's response to proceed further.

Performed change request; changed item, address update, etc

Processed a manual order without charge to replace an item/s received by the customer

Processed a manual order without charge to reship an item/s not yet delivered to customer