Submitted Gift Card for processing
Processed partial refund to provide a discount
Processed a complimentary item to the customer to resolve issue
Placed a new Sale
Escalated order for further handling
Provided customer education or references needed by the customer
The situation involves an ongoing negotiation with the customer regarding a resolution, and currently waiting for the customer's response to proceed further.
Performed change request; changed item, address update, etc
Processed a manual order without charge to replace an item/s received by the customer
Processed a manual order without charge to reship an item/s not yet delivered to customer