Thank you for reaching out [CUSTOMER NAME],
[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].
I've reviewed the tracking details for your order and it appears the package was returned to us due to [REASON FROM TRACKING REMARKS].
Based on our return policy, we can provide a full refund once the package is successfully received back at our warehouse.
To know more about our return policy, you may visit this article: General Return Policy
Please let me know how you would like to proceed. I'm here to help get this resolved for you.
Thank you for reaching out [CUSTOMER NAME],
[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].
I've reviewed the tracking details for your order and it appears the package was returned to us due to [REASON FROM TRACKING REMARKS].
To ensure the fastest resolution, could you please confirm your complete and accurate shipping address:
Complete Shipping Address:
Phone Number:
Once I have the correct address, I'd be happy to reship your order right away to get it back on its way to you.
Please let me know how you would like to proceed. I'm here to help get this resolved for you.