Return

Thank you for reaching out, [Customer Name].

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

Could you please let me know why you’re returning the item? That way, I can better understand what’s going on. Feel free to share any other details you think might be helpful.

To start the return process, just send us the following:

- Clear photo(s) of the item(s) you received, including a close-up of the SKU label on the packaging. This will help us quickly figure out what you’re returning.

- A photo of the original packing slip that came with your order.

If you need a sample of what we’re looking for, you may visit this link to know more: Customer Return Guide

Once we get your return docs, we’ll assess the eligibility for return based on the documentation you sent. If so, we’ll let you know what the next steps are.

If you have any questions or need more info, just let me know. I’m here to help!

Thanks again for choosing us!

Hello, [Customer Name].

[MIRROR critical words from customer's concern]. [LABELING EMPATHY]. [Insert ASSURANCE statement].

After reviewing it, we are pleased to inform you that you are not required to return the item(s). We’ve already processed your refund without needing the item(s) back. The refund amount will be reflected in your next billing cycle according to our Refund Policy.

[INSERTREFUNDCONFIRMATION]

Refunds are always processed back to the original payment method you used to buy the order. If the amount doesn’t show up in your bank statement, just wait a bit longer for your next billing cycle. It usually takes up to one full billing cycle for the refund to be officially posted. If the refunded amount doesn’t appear in your next billing cycle, don’t hesitate to reply to this email. We’ll be happy to help you out and make sure the refund is properly credited to your account.

If you have any questions or need anything else, just let us know. We’re here to help!

Thanks again for being a valued customer!

Hello, [Customer Name],

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

To complete the return, please follow these steps:

1. Please securely package the item in its original packaging. Include the packing slip inside the package. If you no longer have the packing slip, please write your full name, order number, and product name on a piece of paper and include it inside the package.

2. Ship the package to our Return Address:

[Rapid Fulfilrr:] 5 Sketty Close, Brackmills Industrial Estate, Northampton NN4 7PL UK

[Hyperlink Logistics:] 1 Keyes Court, Vaughan, On, L4H 4V6

[WDS:] Unit 92 - 100 Belmore Road Riverwood North Sydney Australia 2210

3. Once you have shipped the item, you may provide us with the return tracking number. This will allow us to monitor the delivery of your return at our warehouse and process your refund promptly.

Please note that you are responsible for the return shipping costs. We recommend using a trackable shipping service and considering shipping insurance, as we cannot be held liable for any loss or damage during the return process.

Once we receive your returned item and verify its condition, we will gladly issue the refund. If you have any other questions or concerns, please don't hesitate to reach out to us. You may also visit our General Return Policy article to know more. 

We appreciate your business and look forward to assisting you further.

Hello, [Customer Name],

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

To complete the return, please follow these steps:

1. Please securely package the item in its original packaging. 

2. We have attached your return label to this email for your convenience. Please print this label and affix it to the outside of your return package. All necessary return instructions are outlined within the return label. Please ensure that the barcode is visible.

3. Drop off the package at your nearest shipping location.

Once we receive your returned item and verify its condition, we will gladly issue your request. If the items have been successfully returned to our warehouse but you have not received any update from us, please feel free to send us a follow-up email. You may also visit our General Return Policy article to know more. 

We appreciate your business and look forward to assisting you further.

Hello [Customer Name],

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

Thank you for providing the tracking number for your return. After reviewing its status, it appears that the package is still in transit and has not yet reached our warehouse.

Once we receive your returned item/s, we'll be happy to process your refund. As our return policy states, we will issue the refund to the original payment method after receiving the item at our warehouse. If items were successfully returned to our return address but you haven't received a refund, you can send us a follow-up email.

I've generated an RMA (Return Merchandise Authorization) number as a reference of your return: [RMA #]. 

Feel free to reference this number if you need to follow up on the status of your return. You can review our Refund Policy article to know more. 

Please let me know if you have any other questions! We appreciate your patience as we work to process your return.

Hello [Customer],

I'm happy to let you know that we've received your return package at our warehouse. Thank you for your patience and cooperation with our Returns and Refund Policy. I'm here to help you with the refund. 

I've processed a refund of $[amount] to the original payment method you used for your order. 

[Refund Confirmation]

As stated in our terms and conditions, refunds do not include any shipping and tax fees shown on the packaging slip or invoice.

If the amount does not reflect in your bank statement, please give it up to your next billing cycle for the total credit to reflect as the posting depends on your bank's processing time frame. It may take some time before your refund gets officially posted. If you’ve done all of this and you still have not received your refund, please do not hesitate to reply to this email for further assistance.

We aim to make the refund process as smooth and convenient as possible. If you have any questions or need assistance, please don't hesitate to reach out.

Thank you for reaching out, [Customer Name].

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

As per the tracking details, it shows that your package was delivered on INSERTDELIVERYDATE and I am sorry to inform you that you have already elapsed the time frame for an exchange.

Below is the tracking detail from the tracking website.

INSERTLATESTTRACKINGUPDATE

Our Return Policy lasts for 60 days. If 60 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.

Thank you for doing business with us.

Hello, [Customer Name].

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

Once your Return Tracking Information shows delivered to our Return Address, we will then process your refund. The refund shall be posted back to the account you used when you purchased the order. Please supply us with the return tracking number if you haven't already done for our reference. If items were successfully returned to our address but you haven't received a refund, you can send us a follow-up email.

Feel free to reach out with further questions you may have.

Hello, [Customer Name].

[ACKNOWLEDGEMENT Phrase + MIRROR critical words from customer's concern]. ASSURANCE].

We understand your concern, however, we do not shoulder the return shipping cost of parcels. Shipping costs are non-refundable (except for returns due to wrong items or lost parcels). If you are to receive a refund, the cost of the shipping fee will not be included in your refund. We hope for your understanding regarding this matter.

You may refer to our Refund Policy for more information:  Refund Policy

Thank you for doing business with us.