Delivered Not Received

Thank you for reaching out, INSERTNAME.

[MIRROR the statement of the customer]. [LABELING EMPATHY]. [Insert ASSURANCE statement].

Upon carefully checking the tracking information, FedEx successfully delivered your package last INSERTDATEANDTIME. Have you tried checking if anyone who lives with you at home received it on your behalf, or maybe your neighbor or receptionist in case you live in a building?

In case we will have to reship, can you confirm that you would like us to proceed with the reshipment? We would appreciate it if you could send us your complete shipping address.

We look forward to hearing back from you soon.